TechOps / DevOps Engineer

Responsibilities

• Support and administer JFrog applications
• Support and administer Atlassian Data Center applications
• Investigate, triage, and resolve incidents, service requests, and user issues in a timely and professional manner
• Monitor platform health, performance, availability, and usage trends across the development tooling estate
• Contribute to performance tuning
• Support and troubleshoot CI/CD workflows and integrations
• Work closely with engineering, infrastructure, security, and DevOps teams to resolve complex technical issues
• Maintain clear documentation, runbooks, support processes, and operational procedures
• Lead upgrades, configuration changes, maintenance activities, and platform improvements
• Support future migration initiatives
• Identify recurring issues and contribute to long-term improvements, automation, and service reliability
• Participate in the team's on-call rota to support the availability and reliability of critical development tooling

Requirements

• A minimum of 5 years' experience in a technical support, systems administration, TechOps, DevOps or platform operations role
• Strong experience supporting JFrog applications
• Hands-on experience administrating Atlassian products
• Experience with AWS, including EC2, RDS & EKS
• Strong troubleshooting skills across applications
• Experience investigating performance issues, service degradation, and high-volume platform usage
• Experience using Infrastructure as Code and configuration management tools such as Terraform and Ansible
• Excellent analytical and problem-solving skills
• A proactive mindset, with a focus on continuous improvement and root-cause resolution