TechOps Administrator (TS/SCI Full Scope Polygraph)

Zachary Piper Solutions is seeking a TechOps/Cloud Support Administrator to support a critical Security Operations Center in Redmond, WA or Reston, VA. The role provides end‑to‑end operational support for Azure core and Office 365 platforms.

Responsibilities

• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root‑cause investigations.
• Apply problem‑solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work‑area operations, including assisting in hardware deployments, providing physical escort for maintenance, and troubleshooting equipment.

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph.
• Excellent customer‑service skills and focus.
• Bachelor’s degree in a related field or equivalent combination of IT training and practical experience.
• IT troubleshooting and end‑user support experience; familiarity with Microsoft O365, Windows Active Directory, and related software functions.
• Experience administering servers and applications in a cloud environment.
• Programming/scripting experience: Java, Python, Bash, PowerShell.
• Experience using Remedy or ServiceNow ticketing systems.
• Willingness to work shifts; 24/7 support is essential.

Pay

Compensation: $100,000 – $135,000+ based on total years of experience.

Benefits

• Full benefits package (Cigna medical, dental, vision).
• 401(k) retirement plan.
• Paid time off, holidays, and sick leave as required by law.
• Opportunity to gain entry into cyber‑security work.

Schedule

Day shift, swing shift, and evening shift available (Redmond, WA) – 24×7 operational environment.