TechOps Administrator (Full Scope Polygraph)
Zachary Piper Solutions · Redmond, WA · 1 mo ago
On-siteInformation Technology$100k–$135k/yrFull-time
Clearance: TS/SCI Full Scope Polygraph
Location: Redmond, WA
Schedule: Day shift, swing shift, evening shift – 24 × 7 operational environment
Responsibilities
- Execute documented deployment scripts and procedures.
- Coordinate restoration actions with other teams.
- Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
- Document all investigative and restorative actions in the designated system of record for audit purposes and root‑cause investigations.
- Apply problem‑solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
- Update standard operation procedures and technical training guides documentation as needed.
- Manage secure work‑area operations, including assisting in hardware deployments, physical escort for maintenance, and providing equipment assistance/troubleshooting.
Qualifications
- Active TS/SCI with Full Scope Polygraph.
- Excellent customer service skills and focus.
- Bachelor’s degree in a related field or equivalent combination of IT training and practical experience.
- IT troubleshooting and end‑user support; experience with Microsoft O365, Windows Active Directory, and related software functions.
- Experience administering servers and applications in a cloud environment.
- Programming/scripting experience: Java, Python, Bash, PowerShell.
- Experience utilizing Remedy or ServiceNow ticketing systems.
- Openness to shift work, as 24 × 7 support is essential.
Compensation
Compensation: $100,000 – $135,000+ (based on total years of experience).
Benefits
- Full benefits: Cigna medical, dental, and vision coverage.
- 401(k) retirement plan.
- PTO/holiday leave.
- Sick leave as required by law.
- Opportunity to get your foot in the door with cyber security.
- Long‑term stable program.