TechOps Administrator I (Full Scope

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24 × 7 × 365 operational support for Azure core and Office 365 platforms. The role is onsite in Redmond, WA and requires an active TS/SCI clearance with Full Scope Polygraph. The incumbent will maintain system availability, support deployments, and assist in outage response and recovery efforts, with willingness to work shift schedules.

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed.
• Identify volume drivers and coordinate with feature teams to drive fixes.
• Execute documented deployment scripts and operational procedures.
• Coordinate restoration actions with cross‑functional teams during outages.
• Support outage restoration efforts in accordance with SLAs and established procedures.
• Document all investigative and recovery actions for audit and root‑cause analysis purposes.
• Identify and implement recovery actions in collaboration with engineering teams.
• Troubleshoot and debug system issues to mitigate service disruptions.
• Update standard operating procedures and technical documentation as needed.
• Support secure work‑area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues.

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor’s degree in a related field or equivalent combination of IT training and hands‑on experience.
• Strong customer‑service mindset and communication skills.
• Ability to work in a fast‑paced environment with shifting priorities.
• Strong troubleshooting, debugging, and problem‑solving skills.
• Ability to work under pressure in time‑sensitive outage scenarios.
• Strong written and verbal communication skills.
• Willingness to support shift work in a 24/7 operational environment.

Compensation

Salary: Up to $130,000 based on experience.

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k)
• Sick Leave
• Paid Holidays