TechOps Administrator (TS/SCI Full

About the role

Zachary Piper Solutions is seeking a TechOps/Cloud Support Administrator to support a critical Security Operations Center in Redmond, WA or Reston, VA. The team is seeking a skilled system administrator to provide end-to-end operation support for Azure core and Office365 platform.

Responsibilities

• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, and providing equipment assistance/troubleshooting.

Qualifications

• Must hold an active TS/SCI with Full Scope Polygraph
• Excellent customer service skills and focus
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience
• IT troubleshooting and end user support; experience with Microsoft O365, Windows Active Directory, and software functions
• Experience administering servers and applications in cloud environment
• Programming/Scripting experience: Java, Python, Bash, Powershell
• Experience utilizing Remedy or ServiceNow ticketing systems
• Openness to shift work, as 24/7 support is essential

Pay

Compensation: $100,000 - $135,000+ based on total years of experience

Benefits

• Cigna Medical
• Dental
• Vision
• 401k
• PTO/Holiday
• Sick leave as required by law
• Opportunity to get your foot in the door with cyber security
• Long-term stable program

Schedule

• Day shift
• Swing shift
• Evening shift available (Redmond, WA)
• 24x7 operational environment