TechOps Administrator (Full Scope Poly)

About the role

Zachary Piper Solutions is seeking a TechOps Administrator for our Redmond, WA office. As a vital member of the Secure Operations Centers (SOCs) team, this role delivers end-to-end operational support for the Azure core and Office365 platform, encompassing various workstreams to provide 24x7x365 services.

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Requirements

• Active TS/SCI with Full Scope Polygraph.
• Bachelor's Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast-paced environment with changing priorities.
• Ability to execute work with precision in time-sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

Skills

• Excellent customer service skills and focus.
• Cloud experience (Azure, AWS).
• Familiarity with SLAs, debugging, and troubleshooting.
• Experience with Office365, Help desk / Tier 1 support.
• Knowledge of Netmon, Windbg.
• Linux and Windows administration.
• IT infrastructure and application infrastructure support.

Pay

Up to $130,000 based on experience and skills.

Benefits

• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 401k
• Sick leave
• Holiday benefits