TechOps Administrator (Full Scope Poly)

Zachary Piper Solutions · Redmond, WA · 5 days ago

Information Technology$130k/yrFull-time

Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
Identify and drive fixes with feature teams for volume drivers.
Execute documented deployment scripts and procedures.
Cook up restoration actions with other teams.
Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
Identify and drive recovery levers with feature teams.
Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
Update standard operation procedures and technical training guides documentation as needed.
Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Clearance: Must hold an active TS/SCI with FS Poly.
Excellent customer service skills and focus.
Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
Adaptable to a fast-paced environment with changing priorities.
Ability to execute work with precision in time-sensitive outage scenarios.
Effective communication skills in both written and oral English.
Ability to perform work under continuous deadline pressure.
Openness to shift work, as 24/7 support is essential.

Competitive Salary Range: Up to $130,000 based on your experience and skills.
Comprehensive Benefits: Medical, dental, vision, Paid Time Off (PTO), 401k, sick leave, and holiday benefits.

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