TechOps Administrator (FSP)

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Cook up restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Requirements

• Clearance: Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast-paced environment with changing priorities.
• Ability to execute work with precision in time-sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

Qualifications

• Experience with Azure core and Office365 platforms.
• Strong problem-solving and troubleshooting abilities.
• Knowledge of scripting languages and automation tools.
• Experience with incident management and service level agreement (SLA) compliance.

Skills

• Technical proficiency with Azure and Office365.
• Customer service and support experience.
• Problem-solving and troubleshooting skills.
• Scripting and automation knowledge.
• Experience with incident management and SLA compliance.

Benefits

• Competitive Salary Range: Up to $140,000 based on your experience and skills.
• Comprehensive Benefits: Medical, dental, vision, Paid Time Off (PTO), 401k, and holiday benefits.