TECHNOLOGY TRAINING PROGRAM TEAM LEADER

About the role

Lead the design, customization, and delivery of technology training for NIH researchers, clinicians, administrators, and IT professionals. Create innovative training solutions that elevate learner experience and improve program efficiency, while maintaining up-to-date technical knowledge to meet evolving NIH training needs.

Responsibilities

• Lead the design, customization, and delivery of technology training for NIH researchers, clinicians, administrators, and IT professionals
• Create and maintain course schedule, ensuring a minimum of 10 courses are facilitated each month
• Evaluate course effectiveness and student satisfaction regularly, using feedback to identify opportunities for continuous improvement in training content, delivery, and learner engagement
• Partner with other trainers to share best practices, coordinate training efforts, and offer timely, constructive feedback to enhance overall program quality
• Engage with federal stakeholders to maintain up-to-date technical knowledge, ensuring training materials and processes reflect the current operational environment
• Teach virtual, classroom, hybrid, and hands‑on courses, plus provide one‑on‑one consultation support
• Support training operations by answering questions, providing technical assistance, and ensuring classroom coverage
• Tailor instruction for diverse audiences in a fast‑paced scientific and technical environment
• Develop SCORM‑ and Section 508‑compliant online content for the HHS Learning Management System
• Review and update training materials regularly to align with NIH technologies and software updates
• Support onboarding for Deskside new hires by teaching NIH-specific systems (ServiceNow, Remote Access tools, Active Directory, etc.)
• Help ensure service continuity through cross-training and documentation
• Contribute to GDIT's culture of continuous improvement, collaboration, and mission-focused excellence

Required qualifications

• Bachelor's degree in education or related field
• 5+ years of training or teaching experience
• Exceptional communication and presentation skills
• Experience designing training for broad and complex technical topics
• Ability to deliver instruction through multiple modalities
• Strong organizational and analytical skills
• Experience with enterprise technologies such as Microsoft 365 and Windows 11
• Ability to obtain and maintain an NIH Public Trust clearance

Preferred qualifications

• Experience training via MS Teams, Zoom, and other virtual platforms
• Experience with LMS platforms
• Strong PowerPoint and content‑creation skills
• Experience developing Section 508‑compliant training

Schedule

40 hours per week. Onsite in Bethesda, MD with potential hybrid schedule; not a remote position. Travel required less than 10%.

Pay

The likely salary range for this position is $83,927 - $113,549, set based on experience, geographic location and possibly contractual requirements.

Benefits

• Medical plan options with Health Savings Accounts, dental plan options, and a vision plan
• 401(k) plan with pre and post-tax contribution options up to IRS annual limits and company match
• Full flex work weeks where possible
• Paid time off including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance