Technology & Systems Analyst

Responsibilities

• Analyze existing and proposed information systems, applications, and business processes to identify functional requirements and opportunities for improvement.
• Collaborate with stakeholders to document system needs, workflows, and dependencies.
• Investigate and resolve complex system and application issues using structured analytical and fact-finding methods, ensuring systems effectively support academic and administrative operations across the college.
• Support college’s technology planning efforts by evaluating, recommending, and coordinating the implementation of approved hardware and software solutions.
• Participate in technology projects by translating business requirements into technical specifications and assisting with system configuration, testing, and deployment activities.
• Provide advanced technical support, guidance, and training to user support staff and serve as a technical resource to end users to promote effective adoption of technology solutions.
• Support and maintain unit-level applications, databases, reporting tools, and web systems by performing configuration, maintenance, testing, and enhancements.
• Develop and maintain queries, reports, and scripts as needed to support data access and operational reporting.
• Career Development
• Maintain current knowledge of emerging technologies, systems, and best practices.
• Participate in professional development activities to support continuous improvement and informed decision-making.

Qualifications

• Minimum Education & Experience: Bachelor's degree in Computer Science, MIS or other field involving software and analytical training and one year of IT related work experience; or a Bachelor's degree with no specific required field and two years of IT related work experience, OR a Master's degree and one year of IT related work experience, OR a combination of five years of IT related work experience and validated training.
• Prefered Competencies: Systems analysis and solution design, Technical troubleshooting across integrated systems, Knowledge of SQL and/or scripting/programming for reporting and automation, Web support and development (CMS, HTML/CSS/JS, server-side web technologies e.g. ASP.Net , C#, PHP, and Python), Hardware and software application support, End-user support, technical training, and system documentation, Cross-functional collaboration in a higher education environment, Technical communication with non-technical stakeholders, Knowledge of accessibility, security, and institutional technology standards.
• Additional Information: The selected candidate must have a current work authorization in the United States. This position is not eligible for Visa Sponsorship.