Technology Support Specialist - Holy Cross School

Position Summary

Holy Cross School is seeking a full-time Technology Support Specialist to support its user base of 1000+. The school operates a 1:1 laptop program for students and offers the latest technology to faculty and staff. The Technology Support Specialist must possess solid experience with desktops, laptops, and peripherals, including diagnosing, repairing, and upgrading these devices which are primarily running Windows 11. The selected candidate will be exposed to and have an opportunity to learn the latest technologies.

Qualifications

Education and Experience

- Bachelor's degree or equivalent professional experience preferred - At least one (1) year verifiable experience as a support technician - Experience with enterprise help desk software & Windows Active Directory - Familiarity with network connectivity and basic understanding of IT infrastructure components

Certifications and Skills

- Hold or commitment to obtain Comptia A+ Certification - Advanced understanding and use of Microsoft 365 - Hands-on experience with Windows 11, MacOS a plus

Required Skills and Abilities

Excellent interpersonal skills with ability to interact positively with students, parents, staff, and faculty. Ability to be a self-starter; energetic, proactive, and work under tight deadlines. Ability to work as part of a team and individually. Commitment to excellence. Excellent Written and Communication Skills.

Primary Duties & Responsibilities

Technical Support

- Diagnose, repair, and dispatch laptop support - Respond to, maintain, and close work tickets - Provide training to users, perform problem resolution, and build electronic-based documentation

User Support

- Assist in the education of staff regarding technology devices and software applications - Responsible for managing all technology assets

Administrative Tasks

- Assist in Active Directory administration of user and computer objects - Function as a technical lead and provide guidance to summer student workers - Review, evaluate, and implement requests from user departments

Collaboration

- Collaborate with Director to ensure efficient operation of the computing environment of all employees - Perform other duties as required

Compensation

Salary commensurate with qualifications and experience and includes a comprehensive benefits package.

To Apply

Interested and qualified candidates should submit the following materials to hr@hcnola.org: - A cover letter including salary requirements - Current resume - An annotated list of professional references with contact information. References will be contacted only with prior candidate approval.

About Holy Cross School

For more than 170 years, the Congregation of Holy Cross has served the New Orleans community as the premier college preparatory school for young men. Serving boys in pre-kindergarten through twelfth grade, we have seen generations of students grow from "Boys to Men." Our development of boys to men centers on our overall educational philosophy in building the whole man: Mind and Heart, Body and Soul.