Technology Support Specialist
Department Contact: Ramona Becker, (575) 439-3790, rlbecker@nmsu.edu
About the Role
NMSU-A is looking for a Technology Support Specialist to support computer hardware and software used by faculty, staff, and students. The IT Department works collaboratively to provide the best possible customer service and support and is looking for someone to join the team. This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Responsibilities
- Support users with technology hardware needs, including upgrade, repairs, or replacement.
- Install and maintain software for end users and operating systems.
- Manage and verify server backups.
- Troubleshoot network connectivity issues.
- Manage user accounts, distribution groups, and account security.
- Perform initial setup and installation of new equipment and asset records.
- Maintain laptops and inventory records for student checkout program.
- Process equipment for disposal.
- Support adds and changes to telecommunication devices.
- Serve as a backup technician for the Multi-Media Specialist.
Requirements
- High School diploma + 1 year of relevant experience, or higher degree.
Preferred Qualifications
- Excellent customer service and teamwork skills.
- Help Desk experience working with users on solving issues.
- Familiarity with MacOS and Windows, current versions.
Working Conditions
Work is normally performed in a typical interior/office work environment with light physical effort. Effort applies to no more than two (2) hours per day. Lifting requirements include handling average-weight objects up to 10 pounds or some standing or walking. No or very limited exposure to physical risk.
Pay
$16.83 per hour
Schedule
Standard (Monday–Friday, 8:00 AM–5:00 PM)