Technology Support Specialist

Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault and others. We are also certified by Great Place to Work. At McDermott, we don’t just invest in your future, we accelerate your career – wherever it may lead. That includes supporting you both in and outside of the office. With Us, You’ll Find A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity — we encourage you to be yourself! Enthusiasm for all perspectives: We’re smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive. Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance. Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence. Job Description The Technology Support Specialist provides customers with desk-side technology support. This position assists with strategic projects and operational activities that impact the local office. The Technology Support Specialist works under general supervision and relies on limited experience to plan and accomplish goals. Essential Functions And Responsibilities Interact with the Automatic Call Distribution (ACD) system and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Level AgreementsAdminister desk-side technical support including but not limited to troubleshooting hardware and software issuesCoordinate day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, and departuresProvide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices; partner with other members of IT organization to resolveParticipate in a minimum of 85% of the department’s pre-pilots, gain familiarity with the changes and report findingsRemain well-versed in technology policies and procedures set by both the firm and IT department; promote adherence and propose recommendations for additions or changesPartner with peers to deliver results and foster a cooperative team environmentContribute to regional and local projects as directed; perform specific tasks to provide supportMay physically assist in supporting infrastructure in one or more offices (ex. cabling, act as remote set of hands for others) Job Specifications Associate degreeAt least two (2) years of technology support experience, or equivalent experience, in a professional services organization or similar environmentFunctional written and verbal communication skills (written and spoken)Ability to work under tight deadlines and prioritize responsibilitiesAbility to work effectively in a fast-paced and changing environmentAbility to handle and maintain confidential informationAbility to work flexible and/or fluctuating work hoursOperates within defined guidelines and supervisionExperience with macOS a plus Physical Demands And Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hearEmployee must occasionally lift up to twenty (20) pounds Work Environment Typical indoor office environment Disclaimer The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.