Technology Support Specialist

About the role

Join our team as a Technology Support Specialist, where you'll play a critical role in keeping our College community connected, productive, and supported.

Responsibilities

• Fosters an environment of collaboration and strong customer service culture
• Supports technology needs within instructional, office and meeting spaces
• Maintains all networked technology across the College
• Utilizes programs, etc. to ensure proper function of all computer hardware and software
• Resolves assigned computer hardware and software problems in a timely manner (remotely, on-site, or over the phone)
• Installs, configures, and maintains client hardware, software, networking, and telecommunications
• Configures student loaner laptops; image, configures, and upgrades teacher workstations
• Configures and supports mobile devices—Apple support; iPad; and Apple phone
• Completes basic network outlet testing and configuration to support network devices
• Troubleshoots VOIP equipment issues
• Maintains documentation related to specialized procedures, applications, or system configurations
• Maintains accurate and timely inventory of hardware and software assets within Service Desk
• Researches and recommends the implementation of new technology products and techniques
• Aids with the implementation of new IT initiatives across campus
• Travel to other College campuses for IT support as needed
• Completes all other duties and responsibilities as assigned

Qualifications, Knowledge and Skill Requirements

• Associate Degree in Computer Science or a related field; five (5) years of related work experience in a computer support environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
• Valid Florida driver license
• Knowledge of AV technologies and teleconference systems
• Knowledge of computer networking technologies and how to install, configure, and troubleshoot hardware and software in computing systems
• Knowledge and use of Active directory, Cisco Switch networking, and port activation processes
• Skill in organizing, time management, prioritizing, solving problems, and effectively using resources
• Skill in working with Apple iOS, Microsoft Office, and Windows-based applications such as Workday
• Ability to gather and analyze information, be patient, be accurate and detailed, operate in a fast-paced environment, and work independently as well as with others
• Ability to provide support to end-users through the Service Desk and communicate technical information to a non-technical audience

Physical Demands

This position classifies the physical exertion requirements as medium work involving lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that he or she can also do sedentary and light work.

Additional Expectations

Requirements are representative of minimum kinds of tasks and levels of work difficulty that will be required of positions given this title and shall not be construed as declaring every specific duty and responsibility of the particular position. This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time without notice.