Technology Support Services Project Analyst, Imaging Solutions

About the Role

We are seeking a Technology Support Services Project Analyst, Imaging Solutions (Non-Exempt) to join our Firm. The shift for this role will be Monday - Friday 12pm – 8pm. This position will be based in our New York City office (hybrid).

Responsibilities

• Supports the administration, maintenance, reporting, and continuous improvement of the Firm’s global print hardware and imaging solutions environment.
• Assists with the administration of accounts for print hardware and imaging solutions across all regions, including contract documentation, invoice tracking, and related records.
• Supports print hardware and imaging solution projects through coordination, product research, business application support, testing, implementation assistance, and follow-up activities.
• Supports the implementation and maintenance of reporting solutions and prepares, maintains, and analyzes reports related to imaging hardware, usage, inventory, service issues, and solution performance.
• Collaborates with support teams to help maintain consistency in imaging standards, inventory, supplies, and accessories across offices.
• Supports continuous improvement efforts by evaluating current and emerging imaging technologies, solutions, and best practices.
• Works with the engineering teams on print drivers, print queues, server deployments, and printer network certificates.
• Assists with budget-related tracking and analysis, including capital expenditures, monthly projections, and identification of potential cost savings.
• Performs maintenance and updates for print-related solutions on virtual machines, print servers, and imaging devices as directed.
• Maintains user guidance, training materials, and technical documentation—including troubleshooting steps, configurations, standards, and procedures—within the technology knowledge base.
• Provides operational and technical support for imaging issues, including diagnosing and resolving problems, escalating complex matters as appropriate, and supporting regional offices after hours when required.
• Coordinates with imaging hardware vendors and solution providers regarding service issues, equipment support, and solution performance.
• Maintains accurate records of global imaging hardware, software, and related inventory.
• Manages Firm resources responsibly.
• Complies with and understands Firm operations, policies, and procedures.
• Performs other related duties as assigned.

Qualifications

• High School diploma or equivalent.
• Minimum of three years of related work experience in IT Support, call center operations, or help desk experience.

Skills

• Ability to provide in-depth analysis of a range of imaging solutions, including but not limited to HP Web Jetadmin, HP Security Manager, HP AC, Canon ImageWare, and SQL Reporting Services.
• Thorough knowledge of computer networks, hardware, and software in Cisco, Windows, and macOS environments, including experience using CMD, PowerShell, and Terminal for print queue management, driver installation, and printer troubleshooting.
• Thorough knowledge of relevant Firm computer software programs, with the ability to learn new software and operating systems.
• Demonstrates effective interpersonal and communication skills, both verbally and in writing.
• Basic SQL knowledge to support reporting solutions, including querying databases, extracting data, and validating report accuracy.
• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems.
• Ability to maintain continuous concentration, alertness and attention to detail.
• Strong customer service skills.
• Excellent analytical, troubleshooting, organizational, and planning skills.
• Ability to handle multiple projects and shifting priorities.
• Ability to organize and prioritize work.
• Ability to handle sensitive matters and maintain confidentiality.
• Ability to sit at workstation for extended periods of time.
• Ability to work well in a demanding and fast-paced environment.
• Ability to work well independently as well as effectively within a team.
• Ability to use discretion and exercise independent and sound judgment.
• Flexibility to travel.
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.

Pay

$90,000 - $100,000

Schedule

Monday - Friday 12pm – 8pm (hybrid, New York City office)

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.