Technology Support Intern (SY26-27)

Essential Functions

• Assist with the deployment, setup, maintenance, and replacement of desktop computers, laptops, mobile devices, printers, interactive displays, and other technology equipment.
• Image, configure, and prepare devices for deployment to schools and administrative offices.
• Install operating systems, software applications, updates, and security patches.
• Perform basic troubleshooting of hardware, software, printers, peripherals, and connectivity issues.
• Provide professional, customer-focused technical support to Boston Public Schools staff.
• Absorb inventory management, asset tracking, and equipment organization.
• Learn and utilize enterprise device management and support tools.
• Research technical issues and assist with identifying solutions.
• Participate in technology projects and special assignments as assigned.
• Maintain a safe, organized, and professional work environment.
• Demonstrate professionalism, teamwork, and a willingness to learn.

Qualifications

• Candidates should possess: Current participation in the Catholic Charities Boston – El Centro IT Program.
• An interest in Information Technology, Computer Science, Networking, Cybersecurity, or a related field.
• Basic familiarity with Windows and/or macOS operating systems.
• Strong customer service, communication, and interpersonal skills.
• Effective problem-solving abilities and a willingness to learn new technologies.
• The ability to work collaboratively with individuals from diverse backgrounds and cultures.
• English proficiency appropriate for a professional work environment.
• The ability to lift and move technology equipment weighing up to 30 pounds, with reasonable accommodation provided as appropriate.

What You'll Gain

• Gain real-world experience supporting enterprise technology in a large urban school district.
• Develop technical troubleshooting, device deployment, and IT support skills.
• Learn professional workplace expectations and customer service best practices.
• Receive mentorship from experienced Information Technology professionals.
• Build practical experience that supports future employment and career advancement in Information Technology.

Eligibility

This internship opportunity is exclusively available to participants enrolled in the Catholic Charities Boston – El Centro IT Program and is funded through a Catholic Charities Boston mini-grant. Boston Public Schools is committed to fostering an inclusive workplace where individuals of all backgrounds are welcomed, respected, and provided opportunities to learn and grow.