Technology Support

About the role

Join Us at 55ip & Help the Wealth Management Industry Move Forward. Working at 55ip, a separately branded subsidiary of J.P. Morgan, means standing at the intersection of finance and technology—and at the cutting‑edge of wealth and asset management. The Application Support Analyst (602) provides L2 production support for business‑critical applications, focusing on incident triage and resolution, monitoring and alert handling, root‑cause analysis, and support for releases/changes. The role partners with engineering and business teams to maintain application availability, meet SLAs, and drive operational improvements through documentation, automation, and problem management.

Responsibilities and Deliverables

• Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself.
• Leverages technology to solve business problems by writing high‑quality, maintainable, and robust code following best practices in software engineering.
• Supports the application systems and associated technologies in daily operations, ensuring a reliable and scalable production environment.
• Responsible and accountable for triaging and escalating production issues causing outages.
• Recognizes toil within the role and proactively works to eliminate it through systems engineering or updating application code.
• Creates and maintains runbooks, SOPs, and knowledge articles; documents known errors and workarounds.
• Understands observability patterns and strives to implement and improve service‑level indicators, objectives, monitoring, and alerting solutions for optimal transparency and analysis.
• Automates repetitive tasks and enhances reliability.
• Works effectively in a large, collaborative team and vocalizes ideas with peers and managers.
• Prioritizes and adjusts work plans to adapt to changes in assigned responsibilities and projects.
• Adheres to processes and company policies required to deliver high‑quality services to clients and partners.