Technology Support

About the role

Provide technical help in person and over the phone, manage and complete projects assigned, and work on all technology equipment in the DCSD (computers, chromebooks, scanners, etc.).

Responsibilities

• Pay strict attention to detail
• Execute jobs and maintain security software
• Assists with software applications (troubleshooting, website access, software access) to resolve problems
• Develops and documents procedures to efficiently resolve common problems
• Provide documentation of problems encountered, solution to problem and assist other technicians in problem resolution
• Interpret error messages and provide assistance when problems occur
• Ensures compliance with software licensing agreements by maintaining and accurate and up-to-date tracking of software purchases, license keys and installations
• Conduct in-service training for support staff
• Write and maintain documentation for current processes
• Install and test software as needed and assist in the training associated with the software
• Performs other duties as assigned

Requirements

• 3-5 years experience in a technology environment
• Able to communicate effectively and have Good interpersonal skills
• Must be accurate, efficient and detail oriented
• Ability to analyze and prioritize
• Possess training skills and be able to present to and train staff and others, one on one and in groups
• Ability to learn new equipment, tools, technology and software quickly
• Good attendance and reliability
• Ability to perform multiple tasks under pressure
• Team player
• Proficient in multitasking
• Demonstrated troubleshooting, follow-through, and critical thinking skills

Pay

Minimum Salary: $18.98 (Dependent on Education and Experience)

Schedule

While performing the duties of this job, the employee is regularly required to sit, stand, speak, hear, see, and walk to carry out routine duties. Work may be indoors and/or outdoors. Work may be in non-air-conditioned rooms. Noise level is quiet to loud. Fast-paced atmosphere with constant contact with students, staff, or the public.

Physical requirements

• Must be able to occasionally lift, move, or push items of 50 lbs. such as assisting children or moving/rearranging furniture
• Meet multiple demands from several people and interact with the public and other staff