Technology Customer Support

About the role

The Customer Support role focuses on assisting customers with technical inquiries and troubleshooting within the industrial and manufacturing sector. This temporary position is based in Salt Lake City and involves direct interaction with clients to ensure their technology-related needs are addressed effectively.

Responsibilities

• Respond to customer inquiries and resolve technical issues promptly.
• Provide detailed troubleshooting support and guidance for technology-related concerns.
• Document customer interactions and resolutions accurately for future reference.
• Collaborate with internal teams to escalate and resolve complex issues.
• Assist with the configuration and setup of technical systems as needed.
• Maintain up-to-date knowledge of company technology offerings and updates.
• Deliver excellent customer service to ensure client satisfaction.

Requirements

• Experience with providing technical support in a professional setting.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Basic knowledge of technology systems and troubleshooting techniques.
• Ability to work independently and manage multiple tasks effectively.

Pay

Hourly pay ranging from $32.00 to $35.00.