Technology Specialist - Conference and Collaboration

About the role

The A/V and Collaboration Specialist will play a pivotal role in shaping the digital workplace, participating in global projects from initial coordination to ongoing support.

Responsibilities

• Support the operation, maintenance, and performance of global collaboration platforms and A/V infrastructure.
• Respond to incidents escalated by the IT Service Desk, other IT teams, or end users, providing technical support for live events, meetings, webinars, and video productions.
• Proactively monitor collaboration platforms and A/V system health, troubleshoot and resolve connectivity and performance issues, and escalate incidents as needed.
• Assist with root cause analysis, maintain accurate documentation, and support patching and infrastructure maintenance activities.
• Collaborate with Infrastructure and Engineering, as well as Regional IT support teams, to ensure the timely resolution of incidents and support ongoing improvements in security, availability, and reliability.
• Provide technical support for live events, meetings, webinars, and video productions.
• Set up, operate, and maintain video conferencing equipment, handle software issues related to various platforms, and manage AV equipment inventory.
• Participate in testing and skill development, keeping up-to-date on supported technologies, corporate business processes, and industry trends.

Qualifications and Experience

• A minimum of 2 years of related experience with a Bachelor's degree, or equivalent experience.
• Proven experience creating technical documentation, process maps, and knowledge transfer documents.
• Proficiency with AV systems such as Crestron AirMedia and Room Schedulers, Microsoft Teams Rooms, Cisco WebEx RoomKits, AMX panels, and digital mixers.
• Experience with Cisco Control Hub and Crestron XiO Cloud.
• Strong understanding of signal flow, cabling, and AV troubleshooting techniques.
• Experience with the support and installation of video conferencing systems.
• Ability to lift and transport AV equipment (up to 50 lbs) and work flexible hours as needed.

Professional & Interpersonal Skills

• Strong Communication: Excellent written and verbal communication skills with the ability to engage with both technical and non-technical audiences.
• Problem-Solving & Collaboration: Self-starter with excellent time management, organizational, and multitasking abilities; capable of working independently and collaboratively, handling difficult situations, and maintaining a strong attention to detail.

What Makes You Unique

• Bachelor's degree or equivalent work experience.
• Familiarity with streaming platforms.
• Certifications such as CTS (Certified Technology Specialist) or AVIXA.