Technology Service Technician II - Information Technology

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Responsibilities

• Install, troubleshoot and optimize user desktops and laptops, including hardware and software issues.
• Troubleshoot network connectivity issues and install/re-install cable as necessary.
• Provide basic network administration support including user account maintenance, password management.
• Provide assistance with the rollout of system hardware and software upgrades and patches as those requirements arise.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Collaborate with the Business Analyst, System and Network administrators to ensure efficient operation of the company’s desktop computing environment.
• Assist in ensuring that customer requests via the ticketing system are managed to closure.
• Maintain a clean and organized work area as directed.
• Perform administrative tasks as may be required by local and corporate policy.
• Manage replacement spares through RMA programs to insure maximum hardware availability and minimum down time related to maintenance issues.
• Perform a variety of tasks as required by sister properties.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• An Associate’s Degree in a computer-related discipline is preferred.
• A minimum of three (3) years experience in computer hardware support and maintenance required.
• Equivalent technical training and certification may be considered.
• Must possess or acquire A+ certification in the first 12 months of employment.
• Experience with Ghost Imaging, Iseries, and Blackberry devices is a plus.
• Experience and training with PC and peripheral care and maintenance.
• Technical knowledge of XP/2003/Windows7/ 2008 environments (Installation, Configuration and Troubleshooting) required.
• Knowledge of Active Directory and current protocols TCP/IP, WINS, DHCP and DNS required.

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation