Information Technology Technician II

About the Community

The Reno-Sparks Indian Colony represents descendants of three Great Basin Indigenous peoples: the Numu (Northern Paiute), Newe (Western Shoshone), and Washeshu (Washoe). These communities lived in harmony with the land for generations before European contact, following seasonal cycles and forming small, efficient social groups for survival. Each group’s name means “The People” in their own language, reflecting their deep cultural identity and connection to the Earth. They maintained strong traditions, respected neighboring tribes, and engaged in trade throughout the region. Today, the Reno-Sparks Indian Colony continues to honor these traditions while supporting the well-being, culture, and future of its tribal community.

Responsibilities

• Install and configure computers and approved software
• Monitor operating systems and applications to troubleshoot issues
• Assist with network servers and VoIP systems
• Handle help-desk calls and end-user support
• Coordinate with Managed Services consultants, vendors, and backup processes
• Recommend and implement upgrades to protect system integrity
• Maintain licensing records and IT supplies specifications
• Complete network and telecom cabling
• Assist with RSIC website updates

Requirements

• Associate’s degree in computer science OR 5+ years’ professional networking/repair/software support experience
• Working knowledge of CAT 5/5e/6 cabling, termination, and jacks
• Proficiency in RSIC applications within 1 month (Blackbaud, Accufund, Microsoft Office, VoIP)
• Knowledge of programming principles
• Strong written and verbal communication skills
• Age 21+ with eligibility for RSIC vehicle insurance
• Physical and manual dexterity

A Typical Day

Your morning often starts by checking overnight alerts, backups, and open tickets, then prioritizing what will keep teams productive. You’ll move between quick desk-side fixes and focused work in server/network spaces—coordinating timing with Managed Services so updates and changes are smooth. Midday is usually a mix of phone/VoIP questions, account or application hiccups, and helping staff get comfortable with approved tools through short, practical coaching. You may document a solution, update licensing notes, or prep purchase specs for needed supplies. Later in the day, you’ll validate that core systems stay connected (email, file access, conferencing, and administrative platforms), wrap up follow-ups with vendors, and leave clear notes so issues don’t linger. The pace is steady, service-oriented, and rooted in solving problems the right way.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Paid Time Off

Hiring preference is provided to qualified members of the Reno-Sparks Indian Colony followed by members of other federally recognized tribes. Reno-Sparks Indian Colony requires any designated candidate to complete a pre-employment criminal background check, drug screen, and confirmation of professional references.