Technology Service Technician

About the role

Founded in 1989, our local business has developed a reputation for excellence in Tuscaloosa and beyond. We work with a multitude of corporations, medical practices, insurance companies, banks, industrial manufacturing plants, local governments, and hundreds of small businesses. Our key employees have been with us for over 25 years, and our key technicians have been with us over 15 years. A Technology Service Technician is required to diligently execute the Service Center duties described below.

Responsibilities

• Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
• Ability to conduct troubleshooting, diagnostics, and repairs in a manner that reflects an outstanding client experience and efficient, productive customer service
• Provide Product troubleshooting, diagnosis, and repair on (but not limited to) the following products:
• Windows 10, 11
• Microsoft Office, 365, OneDrive and various Microsoft solutions
• Advanced threat protection and detection
• Attend all required technical training on Microsoft software and other platform solutions we implement, achieving certifications where required
• Complete work orders in a timely manner with good communication to both the clients and Tech Manager
• Congduct service policies and procedures accurately
• Meet standards for communication, timeliness, and quality
• Maintain a clean and organized workspace environment
• Involve supervisors quickly when technical support problems are not getting resolved
• Be a positive support and help to staff team and management
• Look for opportunities to better the company and the customer experience
• Assure the quality experience of our customers
• Protect the company against fraudulent and harmful activities
• Other duties as assigned

Requirements

• Understanding of computer hardware, laptop, desktop and virtual computers
• Ability and willingness to learn new products and services in a timely manner
• Knowledgeable and willing to learn current and future technology and solutions

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Pay

We offer great benefits and competitive pay. We pride ourselves on excellent customer service in a supportive, teamwork-focused environment