Technology Sales Floor Lead

Job Summary

The University of Utah Campus Store is seeking a Technology Sales Floor Lead. This full-time, hourly leadership position is responsible for driving sales performance, customer experience, merchandising execution, and daily sales floor operations within the technology retail department (Utech).

Responsibilities

• Serve as a visible leader on the sales floor, actively engaging customers, supporting team members, and reinforcing customer service and sales expectations throughout the shift.
• Model and promote exceptional customer service, consultative selling techniques, and professional conduct.
• Absorb and recommend appropriate products, services, and accessories to customers.
• Meet or exceed individual sales goals while supporting departmental sales objectives.
• Promote complete technology solutions, including devices, accessories, protection plans, service offerings, custom orders, payroll deduction options, and tax-free purchasing benefits.
• Maintain advanced working knowledge of Apple and PC product lines, accessories, peripherals, protection plans, service offerings, and current technology trends.
• Educate customers on product features, compatibility, service options, repair services, purchasing programs, and available promotions.
• Absorb and provide day-to-day guidance, product knowledge, and sales support to team members.
• Support management by communicating customer feedback, operational concerns, sales opportunities, and inventory needs.
• Provide basic troubleshooting assistance for common device and accessory issues and escalate advanced technical concerns to certified technicians when appropriate.
• Support service operations by gathering customer and device information, assisting with repair check-in and check-out processes, explaining repair options and timelines, and ensuring smooth customer handoffs to technicians.
• Assist Apple appointment customers and help manage customer expectations regarding service availability and repair timelines.
• Monitor inventory levels, perform cycle counts and inventory audits, identify discrepancies, and communicate replenishment or ordering needs.
• Receive, stock, organize, replenish, and maintain merchandise and accessories to ensure product availability and sales floor readiness.
• Execute and maintain visual merchandising standards, including product displays, promotional signage, accessory merchandising, and overall department presentation.
• Follow opening, closing, and daily operational procedures while maintaining a clean, organized, safe, and customer-ready environment.
• Process transactions accurately through the point-of-sale system, including tax-free purchases, payroll deduction sales, protection plan enrollments, and other technology retail transactions.
• Answer phones professionally and assist, resolve, or route customer inquiries as appropriate.
• Work collaboratively with associates, technicians, supervisors, and store leadership to support departmental goals and ensure a seamless customer experience.
• Participate in team meetings, training programs, product launches, promotional events, and ongoing professional development opportunities.
• Maintain compliance with University and Campus Store policies, procedures, and operational standards.

Qualifications

• Three years of retail sales experience with one year of experience supervising employees and buying merchandise; and demonstrated human relations and effective communication skills required.
• Associate's degree in Business, or a related field, or two years of related college work along with the above experience requirements or equivalency (2 years related work experience may be substituted for 1 year of education) is preferred.
• This position is not responsible for providing patient care.
• Minimum of three (3) years of retail sales or customer service experience.
• Previous experience in technology retail, consumer electronics, computer sales, or a retail lead role preferred.
• Demonstrated success in achieving sales goals and delivering exceptional customer service.
• Strong knowledge of Apple and PC hardware, accessories, and related technology products preferred.
• Experience with solution-based selling and consultative customer engagement.
• Experience with visual merchandising, inventory management, and retail operations.
• Strong communication, teamwork, organizational, and interpersonal skills.
• Experience using point-of-sale systems and retail technology platforms.
• Ability to multitask and adapt in a dynamic retail environment.
• Ability to stand for extended periods, lift merchandise, and perform physical retail duties throughout scheduled shifts.
• Flexibility to work evenings, weekends, and peak business periods as needed.