Technology Program & Delivery Partner

About the Role

The Technology Program & Delivery Partner is accountable for execution, alignment, and delivery outcomes across the Core Infrastructure & Platforms portfolio, with direct ownership of initiatives spanning Cloud Platform, Networking, Unified Communications (VOIP), and Physical & Cyber Security domains. This role provides hands-on program delivery ownership to ensure complex, cross-functional technology efforts move forward despite ambiguity, competing priorities, and organizational constraints.

Responsibilities

The Technology Program & Delivery Partner owns portfolio-level delivery oversight and execution alignment for initiatives across Cloud Engineering/Cloud Platform; Networking (enterprise network, connectivity, and infrastructure services); Unified Communications/VOIP (RingCentral and related platforms); and Cybersecurity and Physical Security initiatives, with Microsoft 365 platform initiatives included as part of integrated infrastructure delivery.

• Own delivery outcomes for a portfolio of infrastructure initiatives across cloud, networking, VOIP, and security domains.
• Actively manage tradeoffs between scope, timeline, risk, cost, and operational impact.
• Ensure delivery commitments are realistic based on capacity, constraints, and platform readiness.
• Intervene when initiatives stall by diagnosing root causes and driving corrective action.
• Serve as the central program delivery owner connecting infrastructure platform teams with enterprise stakeholders.
• Build and maintain trusted relationships across technical and non-technical organizations.
• Align stakeholder expectations through transparent communication focused on outcomes, risks, and decisions.
• Resolve conflicts and competing priorities through facilitation, negotiation, and escalation when required.
• Identify and actively manage cross-team and cross-domain dependencies, particularly across cloud, network, and security boundaries.
• Lead structured risk identification and mitigation efforts, surfacing issues early.
• Facilitate decision-making under uncertainty by framing options, impacts, and recommendations for leaders.
• Escalate blockers with context and proposed paths forward—not just problem statements.
• Ensure initiatives account for operational readiness, supportability, and change impacts.
• Coordinate across teams to confirm documentation, communications, and enablement needs are addressed.
• Partner with HR, Finance, Security, and Development teams to support organizational readiness and adoption.
• Identify recurring delivery friction and drive systemic improvements across process, tooling, or engagement models.
• Promote standardization, automation, and clarity across infrastructure platforms to reduce risk and toil.
• Strengthen delivery predictability and cross-team trust through continuous improvement practices.

Requirements

• Proven experience driving program delivery across multiple infrastructure domains (cloud, networking, security, communications).
• Demonstrated ability to influence without authority and drive alignment across diverse teams.
• Strong judgment and decision-making skills in ambiguous, high-impact environments.
• Experience operating within security, compliance, and operational governance models.
• Excellent communication skills, including executive-level delivery and risk communication.

Preferred Qualifications

• Experience with Azure cloud platforms, enterprise networking, M365, identity/access, UCaaS/VOIP, and security initiatives.
• Familiarity with ITSM practices and tools (e.g., FreshService, incident/change/problem management).
• Experience supporting infrastructure modernization, platform consolidation, or M&A-driven integration efforts.

Core Competencies

• Delivery accountability and execution leadership
• Cross-organizational influence and trust building
• Systems thinking across interconnected infrastructure platforms
• Risk-based decision-making
• Executive communication and stakeholder alignment
• Bias for action with disciplined governance

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.