Technology Products Launch Lead

Job Responsibilities

• Develop and execute change management strategies and plans for product implementations across all lines of business
• Conduct impact assessments to identify stakeholder groups, business process changes, and organizational readiness gaps
• Define change milestones aligned to product delivery timelines, coordinating with quint delivery teams and business leadership
• Create and maintain stakeholder engagement plans with targeted communication cadences
• Design and deliver training programs, job aids, quick-reference guides, and enablement materials for product rollouts
• Coordinate with business leaders and subject matter experts to tailor training to specific user populations
• Manage training logistics, scheduling, and completion tracking across business units
• Build a scalable knowledge base of change management artifacts for reuse across future implementations
• Own the communication plan for product implementations: pre-launch awareness, launch messaging, post-launch support
• Partner with business leadership to ensure frontline managers are prepared to reinforce change and address resistance
• Facilitate readiness checkpoints and go/no-go assessments prior to product rollouts
• Serve as the primary point of contact for change-related escalations during implementation
• Define and track adoption KPIs — utilization rates, proficiency milestones, support ticket trends, and user satisfaction
• Conduct post-implementation reviews to capture lessons learned and drive process improvement
• Report adoption of metrics to the Head of Technology Product and business stakeholders, identifying barriers and recommending corrective actions
• Contribute to the maturation of the enterprise change management capability within EPMO

Job Requirements

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Minimum experience required: 6+ Years experience in organizational change management, with a focus on technology-driven product or platform implementations
• Proven ability to lead change for enterprise-scale initiatives across multiple business units
• Strong experience developing training curricula, communications plans, and stakeholder engagement strategies
• Excellent facilitation, presentation, and written communication skills
• Ability to work cross-functionally with product, technology, and business leadership
• Experience in a matrixed organization with competing priorities and multiple delivery streams

Additional Accountabilities

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Competencies

• Strategic Thinking - Connects product implementation to business outcomes and enterprise readiness
• Influence Without Authority - Drives adoption through partnership, persuasion, and structured support, not mandate
• Execution Discipline - Manages multiple concurrent change efforts with rigor and attention to detail
• Empathy - Understands the human side of change and designs interventions that meet people where they are
• Measurement Orientation - Uses data to track adoption progress, surface risks, and demonstrate value