Technology Process & Systems Trainer Level II or Senior

Position Summary

The Technology Process & Systems Trainer II independently designs and delivers training solutions for enterprise technology systems and business processes. This role operates as a consultative partner to stakeholders by assessing training needs, recommending appropriate learning approaches, and developing scalable solutions aligned to business and IT priorities. The position contributes to improving training effectiveness, consistency, and user readiness while supporting system implementations and organizational initiatives.

Essential Functions

• Design, develop, and deliver multi-format training solutions, including instructor-led training, virtual learning, e-learning, and job aids
• Conduct training needs analysis to identify appropriate learning solutions aligned with business needs, system changes and user readiness for adoption
• Consult with IT, SMEs, and business stakeholders to define training approaches, desired outcomes, and support effective user adoption
• Evaluate training effectiveness and user readiness, incorporating data and feedback to improve learning solutions and drive adoption outcomes
• Support training planning and readiness efforts for system implementations, upgrades, and process changes, including contributing to discussions on training priorities and approach
• Promote, apply, and contribute to training standards, templates, and best practices to ensure consistency and quality across learning materials
• Identify opportunities to streamline training delivery through reusable and scalable learning assets that support consistent user experiences
• Conduct new employee orientation for employees and contractors
• Stay up-to-date with emerging technologies and business processes to ensure training programs remain relevant and effective
• Provide guidance and support to SMEs and less experienced trainers on content development and delivery, reinforcing effective learning practices

Additional Responsibilities

• In concert with manager/supervisor, provide guidance and support for teammates and coworkers based on knowledge base
• Contribute to standardization and continuous improvement of training programs and processes
• Maintain strong working knowledge of enterprise systems, tools, and training technologies

What Is Required

• Level II: Bachelor's Degree in Information Technology, Business Administration, Education or a related field, or an equivalent combination of education and experience. Minimum of 3 years of experience in information technology, training, instructional design or a related field
• Senior: Bachelor's Degree in Information Technology, Business Administration, Education or a related field or equivalent combination of education and experience. Minimum of 5 years of experience in information technology, training, or instructional design preferably in a corporate environment, in combination with internal company experience.

What Is Desired

• Strong knowledge of enterprise technology environments, including common business systems (e.g., ServiceNow, Microsoft 365) and how employees interact with them
• Ability to translate technical concepts into clear, user-friendly training for non-technical audiences
• Knowledge of adult learning principles and learning methodologies to drive effective knowledge transfer and retention
• Ability to measure training effectiveness and user adoption, using data and feedback to drive continuous improvement
• Ability to manage multiple priorities and operate proactively in a fast-paced environment aligned to IT and business roadmaps
• Ability to design and deliver scalable learning solutions, including onboarding programs and enterprise-wide training initiatives
• Proven leadership skills in a professional setting
• Excellent verbal and written communication skills for both narrative and technical writing, and classroom presentation skills
• Ability to work independently, virtually, and collaboratively in a fast-paced environment, while exercising sound judgment to prioritize, organize, and analyze work in response to changing priorities
• Ability to collaborate effectively with cross-functional teams and stakeholders to support aligned training outcomes and adoption goals

About our Company

We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Comprehensive Benefits Package

• Annual discretionary bonuses
• 401(k) (6% company match and up to 9% company retirement contribution)
• Tuition reimbursement
• Generous paid time off benefits, including paid holidays and parental leave
• Company paid life insurance and disability benefits (short and long term)
• Critical illness, accident & group hospital insurance
• Pet insurance
• An employee assistance program and well-being benefits
• Competitive medical, dental and vision insurance

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.