Technology Operations System Administrator - Sharepoint

About the role

The Technology Operations System Administrator is a CPI Service Desk team member responsible for being a Subject Matter Expert (SME) in CPI technology systems. This role ensures the reliability, security, support, and stable operation of CPI’s systems, cloud, networking infrastructure, and end-user systems. This role will also act as a senior-level point of escalation within the Service Desk (SD) team and maintain escalated incident tickets.

Responsibilities

• Lead endpoint management modernization, driving continuous improvement of Microsoft Intune and owning the migration from SCCM, including Autopilot and White Glove deployments with ongoing Intune ownership and support.
• Act as the top-tier escalation authority for the Service Desk, delivering expert troubleshooting across cybersecurity, networking, operating systems, enterprise applications, and M365/SharePoint services.
• Own and optimize critical enterprise systems, ensuring compliance and reliability by proactively resolving systemic issues, applying automation and best practices, and maintaining clear, consistent technical documentation.
• Own incident and problem management within an ITIL framework, troubleshooting and resolving cybersecurity, networking, systems and end-user issues while analyzing trends to eliminate root causes.
• Support change management efforts, ensuring smooth, low-impact deployment of system updates, patches, and upgrades.
• Provide frontline and escalated technical support to internal and external users, ensuring timely resolution of complex issues, focusing on end-user experience and support.
• Drive knowledge sharing and user enablement by maintaining FAQs and knowledge base (KB) content and delivering advanced training during onboarding and as needed.
• Mentor and elevate the Service Desk team, providing escalation support, coaching, and training while contributing to performance metrics and KPIs.
• Partner with technology leadership on process improvement and strategic initiatives, improving workflows, driving efficiency, and supporting cross-functional projects aligned to business goals.
• Identify and implement opportunities for processing automation and efficiency improvements within the Service Desk function.
• Participate in continuous improvement initiatives to enhance the effectiveness of Technology Services.
• Perform other position-related duties as assigned or needed, including (at times) assisting in technology desk moves, audio/visual, and white-glove support.

Requirements

• Two years or more of experience in a Systems Administration or related Information Technology field
• Two years or more of experience working as a Windows system, MAC, and End-User Systems (M365 and SharePoint), supporting an enterprise network with business-critical applications
• Experience working with Microsoft Intune for endpoint and mobile device management, including SCCM migration, Autopilot, and White Glove end-user support
• Experience working with a broad range of technologies, including Windows server and desktop OS, ServiceNow ITSM, cybersecurity products including email hygiene and anti-malware products, Active Directory, VMware or other virtualization technologies, Azure or other cloud technologies, LAN/WAN/Wireless networking technologies, remote access VPN and VDI, and Microsoft Office 365 & SharePoint, Role Based Access, Conditional Access, Audio/Visual support, Badge Access administration.
• Experience running technology-based projects
• Experience in troubleshooting hardware, networking, and software-related issues, and providing top-tier end-user systems support
• Knowledge of scripting languages (e.g., PowerShell)
• Knowledge and understanding of ITIL principles
• Attention to detail & strong troubleshooting skills
• Ability to analyze and resolve issues by leveraging various industry-standard monitoring and reporting tools
• Ability to effectively obtain, share, analyze, and convey information
• Ability to collaborate with peers, managers, and external customers
• Ability to actively learn and grow skillsets in key technology areas, including operating systems, end-user systems, security applications, and networking technologies
• Excellent interpersonal communication and organizational skills to work with clients and manage critical issues
• Outstanding oral and written technical and non-technical communication skills, including the ability to interact with varying business and technology groups

Qualifications

• Competitive Salary
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule
• Paid Parental Leave

Benefits

• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule
• Paid Parental Leave