Technology Operations Specialist II
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. No placeholder like "commensurate with experience". We must preserve all substantive info, remove boilerplate (EEO, visa sponsorship note? Actually that is a statement: "Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time." That's not boilerplate? It's a specific condition; we should keep it maybe as a paragraph. It's not a heading. We'll include it in a paragraph under maybe About the role or a separate note.
We need to avoid repeating job title as heading. The job title is "Regional Technology Operations Specialist II Detroit Region". We'll not use that as heading.
We need to parse content:
- Intro: "We are seeking highly motivated individuals passionate about exceptional customer service to work within an innovative, fast-paced work environment where an ambitious spirit is encouraged. Do you pride yourself on delivering superior quality in all that you do? Are you results-oriented and a great teammate?Do you take pride in finding resourceful ways of overcoming obstacles?If the answer is 'yes' to all of these questions, we want to talk to you! Select Medical is looking for a proactive, results-oriented Technology Operations Specialist II."
That's about the role.
- Then description: "This position is responsible for providing company-wide technical services in the installation, configuration, operation, maintenance, troubleshooting and diagnosis of networked endpoints, peripheral equipment, and software. The Technology Operations Specialist II will be responsible for providing endpoint, printing and mobile device support as well as application, network, and telecommunication infrastructure support. This position is responsible for following up with users on all outstanding problems logged through the Solution Center and serves as a resource for the Technology Operations on-call rotation. The Technology Operations Specialist II reports to the Supervisor, Technology Operations."
- Then: "This Is An Excellent Opportunity For An Experienced Regional Technology Operations Specialist To Join Our IS Team And Provide Endpoint Device, Application, And Basic Network Infrastructure Support For Our Hospitals In The Detroit, Michigan Region, Which Includes Select Specialty Hospital - Macomb 215 North Ave Mount Clemens, MI 48043Select Specialty Hospital - Oakland 44405 Woodward Ave Pontiac, MI 48341Select Specialty Hospital - Ann Arbor 5301 E Huron River Dr Ypsilanti, MI 48197Select Specialty Hospital - Flint 401 S Ballenger Hwy Flint, MI 48532Select Specialty Hospital - Saginaw 1447 N Harrison St Saginaw, MI 48602"
- Then responsibilities list: "Respond to Solution Center referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary. Ensure that all IS problems are resolved in a timely and efficient manner.Escalate all “out of scope” issues to proper IS departments or vendors in a timely manner following company procedures. Complete any activities, tasks, and/or projects as assigned.Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment.Monitor and report on any security violations related to the unwarranted access to corporate data.Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects.Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions. Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions."
- Then Required Qualifications: list bullet points.
- Then Preferred Qualifications: list bullet points.
- Also note: "Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time." That's a statement; we can include as a paragraph maybe under a note.
- No explicit Pay, Benefits, Schedule mentioned. So we should NOT create those sections.
Thus sections: About the role (maybe combine intro), Responsibilities, Required Qualifications, Preferred Qualifications. Possibly also a "Location" section? Not required heading but we could include location info under About the role or a separate "Location" heading? The instructions say use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They didn't list Location as a standard heading, but we could still include if we think it's substantive. However they said "Prefer a few substantive sections over many thin ones." Might be okay to include location within About the role.
We need to use for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. So headings: About the role, Responsibilities, Required Qualifications, Preferred Qualifications.
We need to preserve all substantive info: include the visa statement, location list, etc.
Let's craft.
About the role paragraph: combine the introductory motivational sentences and the statement about seeking proactive results-oriented Technology Operations Specialist II. Also include the "This Is An Excellent Opportunity..." paragraph and location list.
We need to ensure we don't lose any details: list of hospitals with addresses.
We'll put them as a
maybe with line breaks (
) or separate sentences.
Responsibilities: we have a long paragraph of duties; we can break into
- items for each duty. The instructions: use
- for any list of duties/requirements/benefits. So we should convert the responsibilities into list items.
Similarly Required Qualifications and Preferred Qualifications as lists.
We need to ensure we don't invent content.
Let's extract responsibilities list items:
- Respond to Solution Center referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary.
- Ensure that all IS problems are resolved in a timely and efficient manner.
- Escalate all “out of scope” issues to proper IS departments or vendors in a timely manner following company procedures.
- Complete any activities, tasks, and/or projects as assigned.
- Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment.
- Monitor and report on any security violations related to the unwarranted access to corporate data.
- Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects.
- Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions.
- Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.
- Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions.
That seems comprehensive.
Now Required Qualifications:
- BS or BA degree in Information Technology, Computer Science, or equivalent work experience
- In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience.
- 5+ years of experience in Information Systems.
- 3+ years of hands on, end-user support for endpoint devices, operating systems and network infrastructure devices.
- Regular regional travel is required, and availability beyond standard business hours to address mission critical issues that may affect patient care.
Preferred Qualifications:
- Desktop and laptop hardware, iPad, and peripheral support experience (HP & Ricoh printers, Fujitsu/Ricoh scanners, etc.).
- Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc.).
- 7+ years of experience in Information Systems.
- Knowledge of Microsoft productivity application suites.
- Healthcare and clinical experience preferred.
- Health application support including Epic and MEDHOST.
- Excellent analytical, problem-solving and customer service skills.
- Excellent verbal and writing skills.
- Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow.
Also we have the visa statement: "Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time." We'll include as a paragraph maybe under About the role or a separate note. Could be a
after About the role.
Now location list: we need to preserve addresses. The text: "Select Specialty Hospital - Macomb 215 North Ave Mount Clemens, MI 48043Select Specialty Hospital - Oakland 44405 Woodward Ave Pontiac, MI 48341Select Specialty Hospital - Ann Arbor 5301 E Huron River Dr Ypsilanti, MI 48197Select Specialty Hospital - Flint 401 S Ballenger Hwy Flint, MI 48532Select Specialty Hospital - Saginaw 1447 N Harrison St Saginaw, MI 48602". There's no spacing between entries; we should separate them with line breaks or commas. We'll format as a list maybe
- each hospital. But the instruction says use
- for any list of duties/requirements/benefits. Location is not explicitly listed but could be a list. However we might just put as
with line breaks (
) to preserve info. It's not a list of duties/requirements/benefits, so using
is fine.
We'll include location paragraph after the "This Is An Excellent Opportunity..." sentence.
Now About the role paragraph: combine:
"We are seeking highly motivated individuals passionate about exceptional customer service to work within an innovative, fast-paced work environment where an ambitious spirit is encouraged. Do you pride yourself on delivering superior quality in all that you do? Are you results-oriented and a great teammate? Do you take pride in finding resourceful ways of overcoming obstacles? If the answer is 'yes' to all of these questions, we want to talk to you! Select Medical is looking for a proactive, results-oriented Technology Operations Specialist II."
Then maybe add the opportunity sentence: "This Is An Excellent Opportunity For An Experienced Regional Technology Operations Specialist To Join Our IS Team And Provide Endpoint Device, Application, And Basic Network Infrastructure Support For Our Hospitals In The Detroit, Michigan Region."
Then location paragraph.
Then visa statement paragraph.
Now we need to ensure we don't duplicate content. The responsibilities section already includes many duties; we should not repeat them elsewhere.
Now produce HTML fragment:
About the role
...
Location: ...
Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.
Responsibilities
- ...
...
Required Qualifications
- ...
...
Preferred Qualifications
- ...
...
Make sure no extra whitespace issues.
Now let's craft the exact text.
About the role paragraph:
"We are seeking highly motivated individuals passionate about exceptional customer service to work within an innovative, fast-paced work environment where an ambitious spirit is encouraged. Do you pride yourself on delivering superior quality in all that you do? Are you results-oriented and a great teammate? Do you take pride in finding resourceful ways of overcoming obstacles? If the answer is 'yes' to all of these questions, we want to talk to you! Select Medical is looking for a proactive, results-oriented Technology Operations Specialist II."
We could combine
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat job title as heading. So headings: About the role, Responsibilities, Required Qualifications, Preferred Qualifications. We need to preserve all substantive info: include the visa statement, location list, etc. Let's craft. About the role paragraph: combine the introductory motivational sentences and the statement about seeking proactive results-oriented Technology Operations Specialist II. Also include the "This Is An Excellent Opportunity..." paragraph and location list. We need to ensure we don't lose any details: list of hospitals with addresses. We'll put them as a
maybe with line breaks (
) or separate sentences. Responsibilities: we have a long paragraph of duties; we can break into- items for each duty. The instructions: use
- for any list of duties/requirements/benefits. So we should convert the responsibilities into list items.
Similarly Required Qualifications and Preferred Qualifications as lists.
We need to ensure we don't invent content.
Let's extract responsibilities list items:
- Respond to Solution Center referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary.
- Ensure that all IS problems are resolved in a timely and efficient manner.
- Escalate all “out of scope” issues to proper IS departments or vendors in a timely manner following company procedures.
- Complete any activities, tasks, and/or projects as assigned.
- Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment.
- Monitor and report on any security violations related to the unwarranted access to corporate data.
- Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects.
- Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions.
- Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.
- Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions.
That seems comprehensive.
Now Required Qualifications:
- BS or BA degree in Information Technology, Computer Science, or equivalent work experience
- In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience.
- 5+ years of experience in Information Systems.
- 3+ years of hands on, end-user support for endpoint devices, operating systems and network infrastructure devices.
- Regular regional travel is required, and availability beyond standard business hours to address mission critical issues that may affect patient care.
Preferred Qualifications:
- Desktop and laptop hardware, iPad, and peripheral support experience (HP & Ricoh printers, Fujitsu/Ricoh scanners, etc.).
- Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc.).
- 7+ years of experience in Information Systems.
- Knowledge of Microsoft productivity application suites.
- Healthcare and clinical experience preferred.
- Health application support including Epic and MEDHOST.
- Excellent analytical, problem-solving and customer service skills.
- Excellent verbal and writing skills.
- Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow.
Also we have the visa statement: "Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time." We'll include as a paragraph maybe under About the role or a separate note. Could be a
after About the role. Now location list: we need to preserve addresses. The text: "Select Specialty Hospital - Macomb 215 North Ave Mount Clemens, MI 48043Select Specialty Hospital - Oakland 44405 Woodward Ave Pontiac, MI 48341Select Specialty Hospital - Ann Arbor 5301 E Huron River Dr Ypsilanti, MI 48197Select Specialty Hospital - Flint 401 S Ballenger Hwy Flint, MI 48532Select Specialty Hospital - Saginaw 1447 N Harrison St Saginaw, MI 48602". There's no spacing between entries; we should separate them with line breaks or commas. We'll format as a list maybe
- each hospital. But the instruction says use
- for any list of duties/requirements/benefits. Location is not explicitly listed but could be a list. However we might just put as
with line breaks (
) to preserve info. It's not a list of duties/requirements/benefits, so usingis fine. We'll include location paragraph after the "This Is An Excellent Opportunity..." sentence. Now About the role paragraph: combine: "We are seeking highly motivated individuals passionate about exceptional customer service to work within an innovative, fast-paced work environment where an ambitious spirit is encouraged. Do you pride yourself on delivering superior quality in all that you do? Are you results-oriented and a great teammate? Do you take pride in finding resourceful ways of overcoming obstacles? If the answer is 'yes' to all of these questions, we want to talk to you! Select Medical is looking for a proactive, results-oriented Technology Operations Specialist II." Then maybe add the opportunity sentence: "This Is An Excellent Opportunity For An Experienced Regional Technology Operations Specialist To Join Our IS Team And Provide Endpoint Device, Application, And Basic Network Infrastructure Support For Our Hospitals In The Detroit, Michigan Region." Then location paragraph. Then visa statement paragraph. Now we need to ensure we don't duplicate content. The responsibilities section already includes many duties; we should not repeat them elsewhere. Now produce HTML fragment:
About the role
...
Location: ...
Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.
Responsibilities
- ... ...
Required Qualifications
- ... ...
Preferred Qualifications
- ... ...
- for any list of duties/requirements/benefits. Location is not explicitly listed but could be a list. However we might just put as
- each hospital. But the instruction says use
- for any list of duties/requirements/benefits. So we should convert the responsibilities into list items.
Similarly Required Qualifications and Preferred Qualifications as lists.
We need to ensure we don't invent content.
Let's extract responsibilities list items:
- Respond to Solution Center referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary.
- Ensure that all IS problems are resolved in a timely and efficient manner.
- Escalate all “out of scope” issues to proper IS departments or vendors in a timely manner following company procedures.
- Complete any activities, tasks, and/or projects as assigned.
- Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment.
- Monitor and report on any security violations related to the unwarranted access to corporate data.
- Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects.
- Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions.
- Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.
- Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions.
That seems comprehensive.
Now Required Qualifications:
- BS or BA degree in Information Technology, Computer Science, or equivalent work experience
- In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience.
- 5+ years of experience in Information Systems.
- 3+ years of hands on, end-user support for endpoint devices, operating systems and network infrastructure devices.
- Regular regional travel is required, and availability beyond standard business hours to address mission critical issues that may affect patient care.
Preferred Qualifications:
- Desktop and laptop hardware, iPad, and peripheral support experience (HP & Ricoh printers, Fujitsu/Ricoh scanners, etc.).
- Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc.).
- 7+ years of experience in Information Systems.
- Knowledge of Microsoft productivity application suites.
- Healthcare and clinical experience preferred.
- Health application support including Epic and MEDHOST.
- Excellent analytical, problem-solving and customer service skills.
- Excellent verbal and writing skills.
- Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow.
Also we have the visa statement: "Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time." We'll include as a paragraph maybe under About the role or a separate note. Could be a
- items for each duty. The instructions: use