Technology Operations Manager, Digital Strategy

About the role

Zions Bancorporation invites you to lead their innovative Digital Strategy team in Salt Lake City. This is a unique opportunity to spearhead entrepreneurial projects, drive the future of digital banking with cutting-edge technology, and make a significant impact on the business.

Key Responsibilities

• Lead & Inspire: Guide a high-performing technology and operations team to execute critical business functions and achieve strategic digital objectives.
• Drive Cloud Excellence: Champion the adoption of cloud best practices, ensuring safety, soundness, and the rapid delivery of business outcomes.
• Build Strategic Partnerships: Cultivate strong relationships with stakeholders across business, product, technology, risk, suppliers, and operations.
• Ensure Operational Resiliency: Guarantee 24/7 uptime for mission-critical applications through proactive management of software, demand, and monitoring systems.
• Develop Team Capability: Foster a team with advanced technical skills, deep business domain expertise, and the capacity to meet ambitious organizational goals.
• Optimize Performance & Cost: Manage vendor relationships and the total cost of ownership, leading annual budgeting, forecasting, and reporting for your team.
• Embrace Agile Delivery: Serve as a Technology Foundation Product Owner/Project Manager (POPM) within an Agile/Kanban value delivery system.
• Innovate with AI: Guide strategic recommendations for integrating Artificial Intelligence to enhance Development, IT Operations, and Business user capabilities.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field. Professional certifications (e.g., ITIL, CKA) are highly desired.
• Leadership Experience: 6+ years of proven success leading, mentoring, and cultivating high-performing, cross-functional IT operations teams.
• Cloud Expertise: 5+ years driving the delivery of cloud-ready and cloud-native infrastructure, leveraging public cloud services (Azure experience is a significant plus).
• Technical Acumen: Deep experience with solutions such as Endpoint Management, Networking, Infrastructure as Code (IAC), Automation, Middleware, and ITSM.
• Compliance: Experience delivering against SOC 2 Type II or other technology compliance certifications in FinTech or Banking is highly preferred.
• Operational Excellence: A track record of leading application technology operations, instrumenting on-call rotations, and driving automation and help-desk improvements.
• Change Leadership: Proven ability to act as a change agent, modernizing operations with disruptive technologies and a forward-thinking mindset.
• Communication & Organization: Exceptional analytical, interpersonal, and communication skills, with excellent leadership and organizational abilities.

Work Location

This role requires regular face-to-face collaboration with teams, stakeholders, and executives in Salt Lake City, Utah. We welcome local candidates, those willing to relocate, or remote professionals who can commit to regular travel.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products
• Visa Sponsorship: This Technology Operations Manager, Digital Strategy position is currently not eligible for employment visa sponsorship (e.g., H-1B visa).