Technology & Media Assistant

About the role

The Technology & Media Assistant supports school media circulation and provides first-level technology assistance to all District end users. This role requires clear communication of technical solutions, one-on-one training, and the ability to perform repairs, maintenance, setup, cataloging, and inventory.

Responsibilities

• Provides support for first level technology-related issues via phone, email, and/or onsite.
• Escalates help desk issues when additional expertise is needed.
• Assists in performing repairs, maintenance, setup, and configuration on District issued technology related hardware and software.
• Aids technology users with their actual use of District technology and media.
• Performs troubleshooting on various District issued and personal mobile devices when related to school business, when reasonable.
• Works with building administrators to set schedules and priorities for building media services.
• Analyzes media collection to forecast purchasing and weeding decisions.
• Maintains district resource manager and media catalog.
• Recover missing materials and administer fines.
• Participates in weekly media and technology team meetings.
• Performs building site visits as time permits to address technology and media related needs.

Requirements

• High school diploma or G.E.D. equivalent.
• A+ certification and/or related Associate’s degree preferred.
• Media Center and Follet Destiny experience preferred.
• Properly licensed and insurable under district group policies as a regular driver of the district.

Qualifications

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Willingness to learn.
• Focus on customer service.
• Proficient with Microsoft applications.
• Proficient with Google G Suite, Chrome OS, and Windows Desktop.
• Experience with supporting mobile devices and operating systems.
• Experience supporting Information Systems and third-party applications.
• Basic understanding of printing/scanning in a networked environment.
• Basic understanding of TCT/IP networking and wireless networking.

Preferred Knowledge, Skills, And Abilities

• Excellent written and verbal communication, strong analytical and problem solving skills, willingness to learn, focus on customer service, proficient with Microsoft applications, proficient with Google G Suite, Chrome OS, and Windows Desktop, experience with supporting mobile devices and operating systems, experience supporting VoIP phone systems, experience supporting Information System and third-party applications, basic understanding of printing/scanning in a networked environment, and a basic understanding of TCT/IP networking and wireless networking.

Qualification Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Sit and talk or hear.
• Occasionally stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 50 pounds.
• Close vision and the ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement Of Nondiscrimination

The policy of the Linden Community Schools is not to discriminate on the basis of race, color, national origin, sex (including sexual orientation or transgender identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category, (collectively, "Protected Classes"), in its programs and activities, including employment opportunities. The following person have been designated to handle inquiries regarding nondiscrimination policies: Director of Human Resources Linden Community Schools 7205 Silver Lake Rd. Linden, Michigan 48451 (810) 591-0980