Technology Manager – Customer Experience Engineering

About the role

Johnson & Johnson is seeking a Technology Manager – Customer Experience Engineering to be located in Raritan, NJ. This role leads global customer experience engineering capabilities in a highly regulated healthcare environment.

Responsibilities

• Drive and own digital technology strategy, roadmap, and execution, modernizing existing EDI capabilities and aligning them with an API/Microservices-first integration platform.
• Translate business priorities into clear technical roadmaps, outcomes, and delivery plans aligned with enterprise strategy.
• Own API governance: versioning policies, lifecycle, developer portal strategy, API documentation standards and partner onboarding/self-service processes.
• Partner with Product and Business Technology leaders to prioritize investments that maximize customer and business value within Supply Chain.
• Drive and lead scalable, cloud-native microservices and API solutions (API gateway, service mesh, event streaming) to support all partner and internal integration needs.
• Lead engineering, development, and DevOps for platforms supporting API management, enhancements and continuous CI/CD.
• Define and govern end-to-end architecture, leveraging API-first, event-driven, and microservices-based patterns.
• Provide hands-on technical leadership through architecture reviews, design sessions, POCs, and complex issue resolution, as needed.
• Drive applied AI/ML initiatives, including Conversational AI, LLM/RAG solutions, predictive triage, and agent frameworks.
• Derive and lead Innovation with agentic AI platforms or architecting AI-assisted automation or orchestration for integrations.

Qualifications

• Bachelor’s degree in computer science, Engineering, Information Systems, or related STEM field.
• 8+ years of IT experience, including 3–5 years of people leadership in CX, Supply Chain management, Microservices, Integration patterns.
• Proven delivery of large-scale, business-critical CX solutions.
• Hands-on experience with EDI (IBM sterling, OpenText) and Microservices Platforms (AWS).
• Strong expertise in modern integration and cloud architectures (APIs, event-driven systems, middleware).
• Experience with cloud platforms, containerization, CI/CD, and Infrastructure as Code.
• Practical experience delivering Agentic AI solutions.
• Understanding of SAP - OTC process with supply chain experience.
• Strong understanding of security, privacy, and compliance in regulated environments.
• Excellent communication and senior stakeholder engagement skills.
• Demonstrable experience shaping or leading an integration area, platform, or significant solution at a strategic level.
• Experience with cloud-native tech stacks (AWS preferred) and practical experience building services in Node.js (or equivalent).