Technology Manager

Team Leadership

• Directly manage the Technology Support Specialist - set priorities, coach performance, and serve as backfill and escalation point for help desk needs
• Coordinate with the outsourced IT vendor on second-tier support and specialized projects, and serve as the firm's primary escalation point when issues exceed first-line support
• Stay connected to the IT and AI community; introduce the right industry trends back to the firm

Budget, Vendor & Infrastructure Management

• Own the technology budget; coordinate with Accounting/Finance on invoices, tracking, and forecasting
• Manage third-party IT vendor relationships and contracts; lead vendor and software evaluations
• Ensure the stability, security, and scalability of the firm's network, hardware, and software across all six offices
• Own IT equipment and software procurement, inventory, and lifecycle tracking

Strategic Initiatives

• Develop and execute a technology roadmap aligned with firm growth and office expansion
• Lead evaluation and piloting of AI tools for legal and business workflows (e.g., practice-specific automation, legal AI platforms); assess fit, risk, and adoption path
• Identify opportunities to build firm-wide technology and AI fluency through training working with our Learning & Development Manager
• Own and manage IT related projects firmwide

People & Office Support

• Manage the technology side of new hire onboarding and offboarding - equipment, access, and timing - in partnership with HR/Recruiting
• Support all six offices' IT needs, including travel as needed for office expansions, relocations, conference room/technology installs, and coordinating any local support
• Support technology for client-facing communications (webinars, presentations, conference technology)