Technology Innovation & Data Specialist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the location

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About the role

Four Seasons Nashville is seeking an IT professional to support the efficient operation and maintenance of all computer systems, data, and voice communications at the property. This role ensures reliable technology performance that directly supports both guest experience and internal hotel operations.

Responsibilities

• Assist the Director of IT in daily operations related to computer systems and network infrastructure.
• Provide systems administration, including user and group account management, access configuration, troubleshooting, and documentation.
• Support server infrastructure, including performance monitoring, OS patching, upgrades, and troubleshooting.
• Deliver elevated end-user support to hotel staff, ensuring minimal downtime and smooth operational workflow.
• Provide direct guest support and high-quality assistance for function rooms and conference services.
• Maintain and support desktop operating systems and applications, including regular update and patch management.
• Assist in maintaining high availability for critical hotel systems.
• Support IT security and compliance processes, including audits, access controls, and policy adherence.
• Assist with administration of O365, global VPN connectivity, and communication tools.
• Assist with coordination of new acquisitions and major technology projects as required.

Requirements

• Experience in IT support, systems administration, or a related technical role.
• Knowledge of desktop operating systems, common enterprise applications, and server environments.
• Experience in computer networking (preferred).
• Strong customer service skills and the ability to support both employees and hotel guests.
• Familiarity with IT compliance, security procedures, and system availability standards.

Benefits

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Schedule

• Full Time
• Schedule may include: early mornings, days, evenings, overnights, weekends

Authorization to work in the United States is required for this role.