Technology Implementation Lead

About the role

This is a high-visibility role supporting critical business initiatives. The successful candidate must be able to quickly establish priorities, respond to evolving business needs, and drive results in a fast-paced environment. We are seeking an individual who is highly responsive, proactive, and able to provide timely support to stakeholders while balancing multiple priorities and deadlines.

Responsibilities

• Responsible for the day-to-day execution and operational management of Humana's Enterprise Device Provisioning program.
• Coordinates device forecasting, inventory management, order fulfillment, supplier activities, and lifecycle operations to ensure associates receive technology efficiently, accurately, and on time.
• Supports budget tracking, operational reporting, asset management, and process improvement initiatives while maintaining service levels and operational continuity across the provisioning ecosystem.
• Execute daily provisioning operations and support program performance against established service levels and operational targets.
• Manage device forecasting inputs, inventory levels, procurement activities, peripheral fulfillment, and order execution to meet business demand.
• Coordinate device redeployment, asset recovery, returns processing, and inventory control activities to maximize asset utilization and minimize waste.
• Track inventory expenditures, supplier service costs, and operational metrics to support budget management and cost control efforts.
• Advanced proficiency in Excel, automation technologies, and AI-powered solutions, to develop automated workflows, enhance reporting and forecasting, improve operational efficiency, reduce manual effort, and support data-driven decision-making.
• Identify and implement process improvements, automation opportunities, and workflow enhancements that increase efficiency and reduce operational risk.
• Develop operational reports, performance dashboards, and analysis to support business planning, capacity management, and decision-making.

Required Qualifications

• Bachelor's degree in Business, Operations Management, Supply Chain, Information Technology, or a related field, or equivalent combination of education and experience.
• Experience supporting technology operations, device provisioning, inventory management, service delivery, supply chain operations, or similar operational environments.
• Strong knowledge of inventory management, order fulfillment, asset lifecycle management, and operational processes.
• Experience with process improvement, workflow optimization, data analysis, and operational reporting.
• Ability to collaborate effectively with Technology, Procurement, Finance, HR, suppliers, and other cross-functional teams to resolve issues and maintain service continuity.
• Strong organizational skills with the ability to manage multiple priorities, monitor operational performance, and drive issue resolution in a fast-paced environment.
• Proficiency with reporting and analytics tools, including Excel and dashboarding platforms, to monitor KPIs and support operational decision-making.

Pay

$106,900 - $147,000 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Benefits

Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Schedule

40 hours per week.