Technology Expert & Delivery Coordinator

About the role

King O’Rourke Buick, GMC, Cadillac in Smithtown, family owned & operated for almost 50 years, is seeking a Technology Product Specialist & Delivery Coordinator. Our vehicles are built with a variety of amazing technologies and features. Every Delivery Specialist maintains a high degree of product and technology knowledge, including information about product features, smartphone applications and available resources. Our dealership and employees pride themselves on excellence in customer service. We are looking for a dependable and responsible individual who can work in a fun, fast‑paced environment. Part‑time and full‑time positions are available.

Responsibilities

• Ensuring that the pre‑delivery has been properly performed and the vehicle is ready for the guest
• Assisting sales personnel during the delivery process
• Reviewing vehicle technology features with new customers
• Assisting customers with learning their new vehicle features
• Setting a proper expectation for the length of delivery
• Mastering all vehicle product knowledge prior to delivery for the customer
• Personalizing the vehicle delivery to the customer's needs
• Assisting customers with the sales‑to‑service transition
• Delivering an exceptional customer experience
• Overseeing the guest's first real interaction with their new vehicle
• Utilizing all resources and applications to assist in product information support
• Maintaining a collection of product information and resources to assist in explanations
• Assisting with sales CSI calls and various tasks
• Other duties as required

Requirements

• Good verbal communication skills
• Basic computer skills
• High level of initiative and ability to work in a team
• Great attitude
• Top customer satisfaction skills required
• Ability to multi‑task
• Willing to train; experience a plus
• Self‑motivated, driven, reliable team player who can multi‑task and keep up in an exciting, fast‑paced environment and work in a team setting

Benefits

• A great pay plan based on your level of experience
• 401(k) Plan with matched dollars
• Health & dental benefits
• Paid time‑off, paid holidays, paid vacation
• Monthly, quarterly, and year‑end bonuses available

Pay

$17–$19 per hour based on experience, plus commissions. Many advancement opportunities.

Schedule

Part‑time and full‑time positions available.