Technology Engineer - SRC (Run the Bank/SRE)

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

About the role

We are seeking a Technology Engineer within the Site Reliability Center (SRC) to support mission-critical applications in a 24x7 enterprise environment. This role focuses on production stability, incident remediation, and continuous reliability improvement across distributed platforms. You can be based in Pittsburgh PA, Strongsville OH, Dallas TX, Phoenix AZ or Birmingham AL. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Lead and participate in P1/P2 incident response and major incident bridges
• Perform triage, troubleshooting, and service restoration across technology layers
• Execute remediation actions, including fixes and workarounds
• Communicate status and impact to stakeholders in real time
• Document incident timelines and support post-incident reviews
• Conduct root cause analysis (RCA) for recurring and high-impact incidents
• Create and manage problem records to resolution
• Drive permanent remediation and prevention strategies
• Identify trends and reduce repeat incidents
• Develop knowledge base articles and troubleshooting guides
• Support and execute production changes and releases
• Validate change readiness including testing and rollback plans
• Participate in CAB and change reviews
• Perform post-implementation reviews
• Ensure adherence to enterprise change standards
• Develop and maintain monitoring dashboards and alerting strategies
• Perform health checks and event monitoring
• Tune alerts to reduce noise and improve signal quality
• Leverage enterprise tools for observability and diagnostics
• Enable proactive issue detection
• Troubleshoot across application, infrastructure, database, and network layers
• Analyze logs and system metrics to determine root cause
• Support batch/ETL job recovery
• Act as escalation point for complex issues
• Collaborate with cross-functional and vendor teams
• Ensure high availability of critical systems
• Support disaster recovery and failover testing
• Perform resiliency validation and identify single points of failure
• Improve MTTR and overall system reliability
• Perform capacity planning and system tuning
• Optimize performance under peak workloads
• Support scalable system design improvements
• Participate in on-call rotations including nights and weekends
• Support war rooms and incident bridges
• Ensure continuity across shifts and regions
• Respond to after-hours escalations
• Identify and automate manual operational processes
• Improve incident response through tooling and scripts
• Reduce operational toil and improve efficiency
• Support audit, regulatory, and compliance requirements
• Maintain documentation, runbooks, and procedures
• Adhere to security, data, and access policies

Requirements

• Bachelor’s degree or a comparable combination of education, job-specific certification(s), and experience (including military service)
• 3+ years of relevant/direct industry experience
• Experience in designing, building, and maintaining technology solutions
• Knowledge of selecting appropriate platforms, integrating and configuring solutions
• Ability to develop software components and hardware for new and emerging technology projects
• Experience with systematic analysis of client requirements within the traceability framework
• Ability to resolve functional problems encountered
• Ensures quality of project deliverables while maintaining compliance with relevant standards and processes

Preferred Skills

• Communication
• Competitive Advantages
• Customer Solutions
• Design
• Enterprise Architecture Framework
• Machine Learning (ML)
• Problem Solving
• Risk Assessments
• Team Player
• Technical Knowledge

Competencies

• Application Delivery Process
• Consulting
• Effectiveness Measurement
• Emerging Technologies
• Industry Knowledge
• IT Industry: Trends & Directions
• IT Standards, Procedures & Policies
• Planning: Tactical, Strategic
• Problem Solving

Pay

Base Salary: $55,000.00 – $152,375.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business, and/or individual performance.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service