Technology Business Services Consultant

About the role

Location: Charlotte, North Carolina. Job type: Contract. Education: Bachelors.

Responsibilities

• Help build and operationalize governance, operating models, and execution frameworks for a newly established technology change and investment portfolio function.
• Develop and maintain an integrated change radar across technology initiatives, including near-term and long-term change, resiliency activities, data migrations, and other major technology schedules.
• Bring multiple schedules and sources of information together to create a consolidated view of technology change.
• Apply a risk and governance lens to planned technology activities to identify potential conflicts, dependencies, and areas requiring attention.
• Evaluate how simultaneous technology activities may interact; for example, identify situations where application changes or deployments could conflict with a planned resiliency test or data center migration.
• Establish repeatable processes and operating routines that allow the function to move from initial development into sustainable ongoing operations.
• Leverage knowledge of technology change management frameworks to inform governance and risk decisions without serving as the individual responsible for executing Change Management activities.
• Analyze portfolio and technology data to develop actionable insights and support leadership decision‑making.
• Create executive‑level presentations, reporting, and decision‑support materials that translate complex information into clear leadership insights.
• Partner across technology and business functions to establish governance, influence stakeholders, and drive execution.
• Use generative AI tools, including Copilot, Cowork, and similar capabilities, to support analysis, prompting, workflow development, process design, and business outcomes.
• Support broader technology strategy, portfolio governance, organizational effectiveness, and solution delivery activities as the function evolves.

Qualifications

Required/Primary Qualifications

• Experience building and operationalizing governance frameworks, operating models, or execution frameworks within large, complex organizations.
• Robust experience with technology governance, portfolio management, strategy execution, or technology project/program environments.
• Demonstrated ability to establish repeatable processes and manage ongoing operations in rapidly evolving or ambiguous environments.
• Working knowledge of technology change management frameworks, including how technology changes, deployments, and other major initiatives are governed.
• Robust understanding of risk management and the ability to use data and portfolio information to identify technology‑related risks and dependencies.