Technology Assistant I

Description

Assist students and staff in the use of learning technical equipment and software applications utilized by the district.

Provide Help Desk support of equipment, district software, and technology systems for staff, students, and parents.

• Troubleshoot issues associated with the district software applications, including but not limited to educational software and apps for staff, students, and parents.
• Aid with the purchasing for the Technology Department.
• Maintain broken or damaged student/staff equipment; including temporary devices.
• Set up and process devices for new students and staff.
• Maintain inventory and supplies for Technology Department.
• Aid with setting up technical equipment for standard and special school events.
• Assist with the supervision of student workers.
• Achieve continuous updates in support of school and District initiatives.
• Perform other duties as assigned by the Technology Department Chair in conjunction with the Support Staff Administrator.

Qualifications

• Good interpersonal relations, communication skills and organizational skills.
• Basic knowledge of technical equipment, hardware and software troubleshooting.
• Good troubleshooting skills and a basic knowledge of help desk systems.
• Knowledge of Microsoft Office, GSuite, and other online learning applications.
• Knowledge of Infinite Campus, Schoology, and/or other student information or learning management systems.
• Knowledge of Microsoft Windows, MacOS, iPadOS, and related hardware and software.
• General knowledge in the use of JAMF or other Mobile Device Management (MDM) Systems.
• General knowledge of iOS system updates, application updates, and iCloud management.
• Manage and troubleshoot various multi-platform applications and learning management systems.
• Teamwork skills along with self-direction and leadership capabilities.
• Demonstrate good judgment, trustworthiness, flexibility, self-motivation, confidentiality and the ability to multi-task effectively and efficiently.

Working Conditions

Is under the supervision of the Support Staff Administrator while working under the guidance of the Technology Department Chair.

Terms of Employment

• 12-month, Salary and benefits to be established by the agreement between the Board of Education and the United Support Staff Council.

Application Procedure

Candidates May Contact Keith Sorenson, Technology Department Chair at ksorenson@d211.org

Selection Procedure

Skills test may be administered.