Technology Application Facilitator

Job Summary

This position provides educational context and guidance to the Information Technology Division. The role serves as a primary liaison for software and web application implementation, troubleshooting, and professional learning between Information Technology and school and district staff and administrators.

Essential Functions

• Serve as the primary application facilitator for core District technology applications, including Google Workspace for Education, Microsoft Office 365, the district learning management system (LMS), and the student information system (SIS).

• Provide advanced troubleshooting for authentication, identity management, and application availability issues for all assigned district platforms.

• Aid with the support, optimization, and integration of secondary administrative applications, including automated phone, email, and text notification systems.

• Ensure all relevant help tickets and service requests are handled thoroughly, professionally, and in a timely manner.

• Design, develop, and deliver high-quality, continuous professional learning on a broad range of dynamic and relevant educational technology applications.

• Facilitate both in-person and synchronous/asynchronous online professional learning sessions tailored for individuals, school cohorts, or district-wide staff groups.

• Create, publish, and maintain comprehensive digital tutorials, help documentation, knowledge-base articles, and website resources using screen recording, web conferencing, and video editing tools.

• Execute critical district-wide data lifecycle tasks, including annual school year rollovers, automated student/staff account maintenance, and device inventory record management.

• Build, test, and optimize custom digital forms, database pages, dynamic reports, and automated administrative workflows.

• Liaison & Collaboration: Act as the strategic operational link between Information Technology engineering teams and school/district staff to ensure reliable, secure, and highly functional technology application access.

Required Knowledge and Skills

• Platform Mastery: Deep technical proficiency across all Google Workspace for Education, Microsoft Office 365 enterprise, District learning management system (LMS), and educational administration products.

• Instructional Design & Multimedia Production: Demonstrated proficiency in designing comprehensive modern learning experiences and utilizing modern video editing, screen casting, and web conferencing suites to scale learning.

• Communication & Interpersonal Skills: Exceptional oral, written, and cross-departmental communication skills, including a demonstrated ability to translate complex technical processes into accessible educational context.

• System Agility: Strong analytical skills to rapidly learn, adapt to, and implement changes in rapidly evolving technical infrastructures and modern K-12 educational environments.

• Office System Operations: Competency operating and interacting with standard modern business office machines, peripherals, and software suites.

Required Education, Training, and Qualifications

• Requires one of the following:

  • A bachelor's degree or higher from a regionally accredited institution in Information Technology, Educational Technology, Computer Science, or a closely related field;

  • A high school diploma or GED equivalent combined with a minimum of four (4) or more years of verified, documented experience in one of the following specific tracks:

    • Computer technology professional learning, systems administration, or technical support positions;
    • An enterprise-level data compilation, system administration, or database analysis role;
    • An contract secretary or registrar position within Granite School District;
    • A closely related technical operational field.

Required Prior Experience

Not applicable.

Assigned Decision Making & Problem Resolution

Empowered within the defined scope of work to proactively identify software or application problem areas, isolate underlying systemic or configuration causes, and execute appropriate technical interventions to resolve the issue.

Non-Supervisory Interaction

• Cross-Functional Collaboration: Collaborates continuously with technical teams within Information Technology, software vendors, and diverse school/district stakeholders across all phases of software, application, and platform lifecycles from initial evaluation and adoption to deployment, training, and maintenance.

• Team Optimization: Cultivates and supports a highly collaborative, team-based service environment across the program and broader department.

Supervisory Responsibility

Not applicable.

Budget Responsibility

Not applicable.

Working Environment

• Work systematically takes place within a typical office setting, requiring physical attendance during standard office hours (remote work is unavailable).

• Tasks regularly involve extended periods of sitting, screen monitoring, and continuous input at a keyboard or workstation.

• Requires the cognitive agility to work independently and manage regular, unscheduled interruptions to troubleshoot high-priority operational issues.

• Requires periodic travel across the district to various school buildings and field locations.

Physical Requirements

• Communication: Regularly required to effectively speak, present, and hear across multiple modalities.

• Mobility: Frequently required to stand, walk, navigate school facilities, reach with hands and arms, stoop, kneel, or crouch.

• Vision: Specific vision capabilities required include close vision, distance vision, color vision, peripheral vision, and depth perception for complex data analysis and system evaluation.

• Lifting: Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.