Technology and Dispatch Representative

Overview

Act as the main point of contact for clients in regard to routing, student information, school schedules, etc. Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.

Responsibilities

• Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.
• Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
• Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.
• Handle escalated situations with a sense of urgency, calmness, and professionalism.
• Problem-solve transportation concerns from parents, clients, and Transportation Partners.
• Successfully navigate multiple computer systems and applications simultaneously.
• Ability to cross-train and assist in other departments or projects at your manager's request.

Qualifications

• High level of customer service communication and care.
• Detail and solution orientated while being part of a team environment.