Customer Service Representative/Dispatcher

Answers incoming telephone calls and recognizes that this is where the client will form their first impression of the company

Responsibilities

• Enters client data into required systems accurately and coordinates customer and Technician availability.
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs.
• Reviews invoices and completes customer financing requests.
• Performs administrative tasks as required.
• Learns and uses proprietary software for daily functions.

Requirements

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Must be able to work 8am - 5pm Monday-Friday, 9am - 2pm on Saturdays, and the flexibility to take calls remotely from 5pm until 10pm as needed.
• Prior customer service experience preferred
• Prior service call dispatching experience preferred
• Experience working in a Trade environment, preferably HVAC, a plus

Benefits

• We believe the best performers deserve the best pay.
• Our scheduling is flexible.
• We offer you an unlimited future with our world class training programs.

Schedule

• Must be available 8am - 5pm Monday-Friday, 9am - 2pm on Saturdays, and the flexibility to take calls remotely from 5pm until 10pm as needed.

Pay

• Compensation and benefits set by the franchisee.

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay

• We believe the best performers deserve the best pay.

Flexibility

• We want YOU to have time for the most important things in your life. Our scheduling is flexible.

Career Path

• We offer you an unlimited future with our world class training programs.
• Our training programs include Technical Training, Virtual technical training, communications, sales, and more!