Technician, Union - Rental Field Service

Responsibilities

• Diagnoses and repairs equipment in the shop or at customer sites.
• Initiates and/or completes all associated paperwork for the service and/or repair, including writing the service report and recording time technician(s) spent repairing and/or servicing equipment, parts charged and returned, serial number, type of equipment, update preventive maintenance stickers, etc.
• Maintains customer satisfaction by understanding the customers’ needs and time constraints and attempting to complete scheduled repairs and service safely and within those constraints while providing superior quality to meet and/or exceed the customer’s needs.
• Maintains company issued vehicles, equipment, tools, work areas, etc. by keeping them in good working order, clean, professional in appearance, and up to date with suggested maintenance.
• Performs related duties as required such as maintaining the safety and housekeeping associated with the particular work site or shop.
• Completes internal shop repair orders on each piece of equipment as work is performed.
• Performs service calls in a timely and efficient manner as directed.
• Adheres to manager’s and lead mechanic’s directions regarding all repairs and service calls.
• Properly tags all equipment.
• Stores equipment/vehicles in appropriate manner when not in use to prevent property damage.
• Completes any and all special assignments or projects from manager on a timely basis.

Qualifications

• Knowledge, skills and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in diesel equipment repair.
• Three to five years’ mechanical experience with heavy equipment and a strong working knowledge of hydraulics, powertrain, electronic/electrical systems etc.
• Good decision-making and creative thinking skills.
• Good problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and basic understanding of warranty administration.
• Moderate computer skills, including experience using Microsoft Office.
• Moderate experience using data base systems.
• Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations.
• Good listening and verbal communication skills.
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.
• Self-motivated with the ability to work with little supervision and achieve required goals and objectives.
• The ability to work over time and weekends.
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers.
• May be required to obtain a CDL.
• Must have a good driving record and the skill to operate trucks of one ton or less.