Technician Support Specialist

About the role

Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems Monday through Friday. Provide onsite technology support for the existing Control Centers. Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations. Manage implementation of OS and system patches/updates to minimize impact on operations. Provide consulting, including technology needs assessments, potential solutions, and automation opportunities. Work with the business and other TO departments for incident and problem resolution. Identify opportunities to educate business partners on leveraging the use of technology more effectively. Build relationships with key business partners and act as a liaison between the business and TO. Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team. Provide technical support and consulting for employees at all levels, including executives. Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications.

Responsibilities

• Provide onsite technical support for end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms) and specialized systems
• Provide onsite technology support for existing Control Centers
• Collaborate with TO personnel for after-hours support for storm-related and critical 24/7 business operations
• Manage implementation of OS and system patches/updates to minimize operational impact
• Provide consulting including technology needs assessments, potential solutions, and automation opportunities
• Work with business and TO departments for incident and problem resolution
• Identify opportunities to educate business partners on leveraging technology more effectively
• Build relationships with key business partners and act as liaison between business and TO
• Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form dedicated support team
• Provide technical support and consulting for employees at all levels, including executives