Technician Support Specialist

About the role

Energy Management Corporation (EMC)—a 46-year leader in industrial automation, electric motors, drives, and generators—is hiring a Technician Support Specialist to keep our service teams running at full speed. This position is perfect for individuals who enjoy mechanical or electrical settings, understand how service work happens in the field/shop, and thrive as the communication hub for technicians and customers.

Responsibilities

• Schedule and dispatch generator technicians, field engineers, and motor shop personnel.
• Serve as the main communication point between customers, technicians, managers, and sales.
• Review work orders, parts needs, and technical details to assign the right technician to every job.
• Track jobs from start to finish—PMRs, billing steps, warranty needs, and follow-up.
• Manage after-hours emergency call routing and technician schedules.
• Support inside sales by following up on quotes and jobs awaiting parts.
• Communicate with accounting regarding customers on credit hold.
• Partner with vendors on warranty/start-up documentation.

Requirements

• Availability: Must be available for an 8 hour shift between 7:00 AM and 6:00 PM
• Willingness to be on-call if future scheduling needs expand

What Makes You a Strong Fit

• 2+ years of experience routing or dispatching service technicians (industrial, mechanical, HVAC, electrical, plumbing, diesel, etc.)
• Strong customer service skills—confident, clear, and calm under pressure
• Comfort working with mechanical/electrical terminology and diagrams
• Ability to quickly absorb technical information and relay it effectively
• Previous experience working with engines, mechanical devices, or industrial equipment is a plus
• Strong problem-solving abilities—especially when priorities change quickly
• Ability to understand OEM vs. aftermarket parts

Why You’ll Love Working Here

• Highly respected, long-standing industrial company (46+ years)
• Fast-paced environment where your work directly impacts technicians and customers
• Supportive, knowledgeable service teams and managers
• Opportunities to grow your skills in scheduling, operations, and industrial service coordination
• Every day is different—you won’t be bored

Physical Requirements

• Walk, stand, and use hands/arms during regular tasks
• Occasionally lift/move up to 25 lbs
• Ability to perform visual tasks requiring focus

Application Instructions

To apply, please submit your resume and cover letter detailing why you are a strong fit for this role. Your work will keep essential industrial service operations running smoothly. Energy Management Corporation is proud to be an Affirmative Action / Equal Employment Opportunity employer. We welcome and encourage qualified women, minorities, and individuals from all backgrounds to apply.

Candidate Attestation

I hereby certify that the information provided in my application, résumé, and any accompanying documents is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation, falsification, or omission of information may disqualify me from consideration for employment or, if employed, may result in disciplinary action up to and including termination. I authorize the company to verify the information I have provided and to contact references, previous employers, or educational institutions as necessary. By submitting my application, I acknowledge that I have read and understand this attestation.