Technician Support Coordinator
Location: Chanhassen, MN (Hybrid schedule: 4 days onsite, 1 day remote)
Employment Type: Contract-to-Hire
Growth Opportunity: Strong potential for long-term employment and career advancement within the organization.
About the role
We are seeking a customer-focused Service Desk & Technical Support Coordinator to support technology service operations. This role serves as the central point of communication between customers, field technicians, and internal teams, ensuring service requests are accurately documented, properly assigned, and successfully completed. The ideal candidate combines strong customer service skills with foundational technical knowledge, particularly in networking, cabling, and technology environments. This person must be comfortable reviewing technical documentation, communicating with technicians in the field, and helping drive service requests from initial intake through resolution and billing.
Responsibilities
- Receive, review, and prioritize incoming customer support requests.
- Create and maintain detailed service tickets and work orders within company systems.
- Monitor requests throughout the service lifecycle to