Technician Supervisor (RVT) - Inland Valley Veterinary Specialists

Description

PetVet Care Centers' Inland Valley Veterinary Specialists is currently seeking a Technician Supervisor (RVT) to join our team!

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

Position Overview

• Maintain processes for effective medical record keeping and billing
• Collect and process work charts
• Absorb and process in-patient charges and/or procedures performed in billing system
• Ensure invoices are sent monthly and as requested by clients and doctors
• Process payments and monthly statements
• Resolve escalated financial problems with clients, collecting delinquent accounts and "NSF" checks; determine when special financial agreements are appropriate
• Assist with monitoring and reporting on accounts receivable
• Prepare, print and mail invoice or statement copies for customers as requested
• Perform other duties as assigned
• Be dependable and punctual

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High School Diploma or the equivalent
• Current Registered Veterinary Technician (RVT/LVT/CVT) license in good standing
• Minimum of 5 years of clinical experience, with at least 2 years in an emergency and/or specialty hospital
• Previous supervisory, lead technician, or management experience preferred
• Strong knowledge of emergency medicine, anesthesia, surgery, triage, and critical care nursing
• Demonstrated ability to lead, mentor, and develop veterinary nursing staff
• Excellent communication, conflict resolution, and client service skills
• Proven ability to prioritize workflow and make sound decisions in a fast-paced emergency environment
• Experience with staff scheduling, performance coaching, and accountability
• Proficiency with veterinary practice management software and electronic medical records
• Commitment to fostering a positive team culture, patient safety, and continuous quality improvement
• Ability to work evenings, weekends, holidays, and participate in on-call leadership responsibilities as needed

Preferred Skills (Nice to Have)

• Current CPR/RECOVER certification preferred; commitment to continuing education and professional development required

Schedule

3:30PM-12:00AM, Tuesday to Saturday

Must be flexible with schedule

Emergency hospitals operate 24 hours, 7 days-a-week

What We Offer

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Benefits

• Caregiver Support Program
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Disability Income Insurance
• Voluntary Benefits