Technician Recognition Manager

What You'll Do

• Cultivate a culture of accountability, innovation, collaboration, and results-driven excellence
• Foster an environment that values feedback, adaptability, and continuous enhancement of technician experiences
• Design and drive comprehensive strategies for technician recognition, retention, and certification growth
• Align workforce initiatives with broader dealer network priorities and organizational goals
• Continuously evaluate and enhance recognition experiences to ensure programs remain engaging, impactful, and aligned with technician and dealer needs
• Champion innovative approaches that elevate technician engagement while balancing scalability, operational efficiency, and cost effectiveness
• Lead communication strategies that ensure broad adoption and sustained execution across field teams
• Develop operational frameworks that support long-term program sustainability and continuous optimization
• Manage strategic vendor relationships with a sharp focus on performance, accountability, innovation, and return on investment
• Own all aspects of vendor performance, contracts, and purchase orders related to recognition program delivery
• Develop and execute annual and long-term business plans aligned with organizational priorities
• Ensure cost-effective program delivery while maximizing return on investment and business impact
• Balance innovative program enhancements with responsible financial stewardship and measurable business outcomes
• Build and deploy scalable, repeatable processes that drive consistency, efficiency, and measurable outcomes
• Lead event management efforts to ensure successful program execution

Requirements

Master's degree
7+ years of experience in workforce strategy, field operations, or a related field
5+ years of experience managing multiple external vendor relationships simultaneously
5+ years of experience with a demonstrated track record in program development, implementation, and rollout
5+ years of experience gathering, interpreting, and synthesizing data into actionable business insights and recommendations
5+ years of experience with stakeholder management, and the ability to influence and engage across multiple levels of the organization
Willingness and ability to travel as needed (approximately 30%)

Valid U.S. Driver’s license required

Qualifications

Field-based experience preferred; familiarity with dealership Parts and Service operations is a plus

Highly adaptable problem-solver, comfortable operating in ambiguous, evolving environments and shaping programs from the ground up

Strong time management, prioritization, and organizational skills

Event Management experience

Automotive service or technical background desired

Experience managing field and dealer concerns, including issue investigation, escalation handling, and exception management

Skills

Master's degree
Workforce strategy, field operations, or a related field experience
Vendor relationship management
Program development, implementation, and rollout
Data interpretation and synthesis
Stakeholder management
Time management and organizational skills
Event management experience
Automotive service or technical background

Benefits

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service

Pay

$115,500 - $218,100

Schedule

Hybrid