Technician- MWS Service

About the role

This role supports Cencora’s distribution services in the US through our AmerisourceBergen business. The position is based within 50 miles of Williamston, MI, with a shift from 5/5:30 am to finish and requires 25% overnight travel plus 75% daily travel within the assigned territory.

Responsibilities

• Build trust and maintain customer relationships with integrity and dedication.
• Perform preventative maintenance, onsite and remote service, and support for Micro Weigh Systems and related technologies.
• Optimize customer benefit from systems and solutions, troubleshoot issues, and solve problems.
• Install parts, perform electrical work, plumbing, welding, and fabrication tasks.
• Transport and deliver equipment to customer sites.
• Maintain, modify, and adjust Micro Weigh System software to ensure accurate dosage of feed additives and rations/diets per nutritionist or veterinarian specifications.
• Conduct standard operational tests following protocol guidelines and standardized checklists.
• Maintain and update FDA files for customers and train them on compliance requirements.
• Train customer staff on equipment operation, inventory control procedures, and FDA guidelines.
• Educate customer management teams on new products and programs to drive increased sales.
• Cover emergency service calls and participate in a rotation team for holidays and weekend coverage.

Education

• High School diploma or equivalent.

Work Experience

• Knowledge of electrical wiring, plumbing, welding, and fabrication required.
• Experience and understanding of feed yard operations helpful.
• Experience using power tools and volt meters.
• Ability to read electrical diagrams, set up computer programs, and follow instructions.
• Proficiency with Microsoft Office and basic computer-based software.
• Ability to read and understand English.
• Strong customer service skills and a sense of urgency required.
• Valid driver’s license and acceptable driving record required.
• Must be able to obtain a health card.
• Must be able to lift 100 lbs.

Skills and Knowledge

• Speak Effectively: Communicates clearly in individual or group settings; adapts delivery for impact and clarity.
• Customer Service: Customer-oriented with sensitivity to needs; builds respectful, effective relationships.
• Know the Organization: Understands company objectives and structure; works effectively within the organization to achieve results.
• Know the Customer and the Market: Understands key customers and competitors; responds to market shifts and customer expectations.
• Build Quality Service: Aligns actions with customer-defined quality; resolves problems quickly and effectively.
• Know the Product: Demonstrates knowledge of products; explains proper use, implementation, and compliance of pharmaceutical products.
• Maintain Technological Expertise: Keeps current with technological advances; applies relevant technology to improve operations.
• Mathematics: Applies appropriate mathematical techniques to solve practical problems; uses quantitative data logically.
• Reasoning: Identifies relationships between objects to solve problems; applies logic to draw conclusions and adapt to new situations.
• Demonstrate Interpersonal Skills: Communicates openly and respectfully; adapts style to audience needs and preferences.