Technician II, Technology Support
Responsibilities
Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. Performs technical, analytical, or maintenance work.
Qualifications
- Ability to communicate highly technical information to both technical and non-technical users
- Knowledge of Microsoft Operating Systems (operating systems/software)
- Experience with VPN, Remote Desktop Apps, Active Directory and various Web browsers - Preferred
- Service Now experience - preferred
- Technical Certifications such as A+, Network+ - Preferred
- Technical work experience - Preferred
- Experience troubleshooting thermal printers - preferred
- Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds - Required
- Ability to travel by car to various UPS facilities - Required
- Must have a valid driver's license – Required
Additional Information
Location: SCGRV, 291 FAIRFOREST WAY, GREENVILLE, SC, 29607
Job Level: Technician
Internal Salary Grade: A13
Work Schedule: Currently Mon-Fri, 12:00PM - 8:30PM EST subject to change and business needs.
Employee Type: Permanent
Must be currently located in the same geographic location as the job or willing to relocate yourself - Required (not remote)
Basic Qualifications
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.